GetOEMParts.comReviews of getoemparts.com

I had a terrible experience with this company. I saw the picture of the part I needed on their website, so I clicked on it and placed my order. What I didn’t know was that the part number didn’t match the picture. When the part arrived, it was immediately clear that it was not the correct one. I hadn’t even opened the package when I emailed their customer service. Instead of taking responsibility for the issue, they insisted I pay for the return shipping. I explained the situation, but they refused to acknowledge their mistake. Instead, they blamed me, saying I should have "checked the VIN" or "contacted them before ordering." Why would I need to do either when I know the part I need and the picture matched? To make matters worse, they claimed the part number was on the confirmation email and even sent me a screenshot—but the part number was NOT there. This left me no way to verify the accuracy of the order beforehand. Their dismissive attitude and refusal to own up to their error are unacceptable. After this experience and seeing their low ratings elsewhere, I regret ever doing business with them. I will not be purchasing from this company again. Avoid them at all costs!

Not only did they not attempt to ship my order until a week after placing the order, they then lied about the order being shipped. I checked with the shipper using the tracking number provided and the shipment never left their facility. They claimed the order was shipped and that the shipping company had not updated the status. I asked them to cancel the order they did everything possible to lie and cheat their way into not losing the order. When I said I would dispute the charges, magically the order was refunded and it never was shipped out as they claimed. These people are dishonest.

estimated shipping times is a joke. they don't honor them.

Warning: this is a 3rd party autobody. In stock doesn’t mean ships tomorrow. It took 2 weeks before my 2 ford OEM parts were shipped. Then, both boxes were aleardy opened…were these returned or used parts? Who knows. They worked, but it’s not worth the delay and headache.

Scam site. Got taken for $600 tried contacting them, just blocked me.DO NOT DEAL WITH THIS SITE.

$25 for shipping for spark plug wires. Two weeks to get them. I would recommend paying a little more for something and avoid this seller.

I ordered a part and got an email that it wasn't gonna fit my vehicle based on my vin number, I asked that they send me the part that does fit. After a few weeks they sent me a part that doesn't fit. Now I need to return the part I receive and hope that they do in fact credit my account. And, I need to place a new order for the part I need. Hopefully a month later I have the part I need and the accounting will check out. I guess that's why you pay more and get the part ordered from a local store.

I ordered a part on Oct. 6th 2024, every time I check to see if it has shipped it just says processing. I have emailed them several times with no response. I have asked them to call me since I haven't been able to find a phone number to reach them and nothing. I need my part or my money back.