GetOEMParts.comReviews of getoemparts.com

I ordered a part on-line a couple months ago and have been getting the infamous, biweekly e-mails that the part in still on back order with a fulfillment date of another 2 weeks. I asked for a refund, we’ll see how long it takes and if it quick, I’ll upgrade my review of them. While did not get the part I ordered because of part ordering, they did process my refund within just a few hours and I checked my credit card and the refund is there the same day. I'll give them credit for good customer service.

I didnt read the previous reviews unfortunately. I ordered a part that was unable to be obtained by my dealership on our Lincoln MKC. They "had it in stock" supposedly. I even checked with the vin indicator. Once it came, I attempted to install it, but it wasn't correct. I did talk via chat and got a RMA to return it. I returned it in it's original condition and box, then nothing for weeks. I never had anyone respond after they were supposed to refund me. They sent me an email that stated they were going to refund me, but never did. I bet they get away with that a lot, since most people never look at their statements. I bought through paypal, so i opened a dispute, which took a while... paypal refunded me finally and I assume they will go after the seller directly. What a bunch of losers! Just do the right thing and you'll be successful.

The worst place or website to order a parts. There's not any person responsible once they have you money, two months waiting for the parts, and someone said that is a "National problem".

Review update!!! Wanted to share with the public that Mike from GetOEMparts responded and my order is shipping. I realize times are different right now, but still think fast responses to emails are critical today. I'm happy to say they responded to my email though and my order is supposedly shipping. Thanks GetOEMparts. (Below was my original review). Terrible service and terrible customer response. Maybe I should say no response! Ordered several hundred dollars worth of parts, and didn't receive them to date, and can not get a response as to when or if I'll get them. No number to call! I don't even know if this place exists. Filed a dispute with my CC company and will take it to our AG soon. Do not do business with them.

One of the parts I ordered was already broken when I got them and there was no one to call or chat and there is no place to complete return or refund. Totally disappointed after waiting for a week.

Order a $150 brake caliper and received a $10 mud flap. No customer service phone number and they do not reply to emails or "live chat" As others have said, do not order from here, it will either come months later or will come wrong. They also own Tasca parts which is who actually "fulfilled" the order but their reviews and customer service are no better... no surprise there My order number is 370860 and I'll be opening a dispute with my credit card company and the BBB if this is not resolved in the next 48 hours.

Absolutely garbage customer service. I ordered my part nearly a month ago. I’ve emailed them three times and nothing. Their site said my part would be to their warehouse in 3 to 5 days. That was over two weeks ago. The site still says pending.

Oh! No! Wish I had read in here first. Each time I get to ’next’ in chat queue, get kicked off with ‘off line ‘ please try again later. Ordered a center cap and got a wiper arm…. Bill