Jennifer A.
Terrrrrrible
Terrrrrrible. Did all the ads say strong tights that won’t rip/run? That’s wrong! I had a pair run and then replaced, the first time I wore them again, TORN! So sad. Their return policy of 30 days is pretty lame too. Even if the product is unopened you can’t return? Not even for store credit. I really wanted to like this but there are better brands out there **they’re saying they offered to do a refund but it doesn’t go through because it’s been over 30 days but I didn’t even open most of them. When the item I wore ripped twice (1x the original, 1x the replacement) I realized the product is very poor quality. Do not recommend. I’d like to return unopened items at any time. Thank you
Response from NooshMar 1, 2025
Hi Jennifer, We're sorry to hear about your experience, and we truly appreciate your feedback. Providing excellent service is our top priority, and it’s disappointing to hear that we missed the mark. We reviewed your case and noticed that you requested to exchange some of your items while returning others for a refund. You informed us that you had a hole in one of the products after wearing them a few times, so we immediately sent you a new pair, which arrived on 1/21. Ferry and Rhonfda from our customer service team emailed you a couple of times (2/14, 2/10) about the items you wanted to return and asked you to process a return through our return portal (https://getnoosh.com/a/service/returns) so we could refund you the full amount of your items. For some reason, you decided not to. We contacted you again today to ask if you still want to return the items for a refund. As always, returns are free, and you can request a refund in less than 2 minutes using our portal. We want to thank you again. Your feedback helps us improve, and we are actively working to ensure a better experience for all our customers. We appreciate your time. Yours truly, The Noosh team