NooshReviews of getnoosh.com

Response from NooshDec 26, 2025

Hi Kathryn, We're sorry to hear about your experience, and we truly appreciate your feedback. Like many online retailers, we rely on shipping carriers to deliver our products, and when their service falls short, it unfortunately affects the experience we can offer. Your order was picked up by Fedex, and it appears to have been lost in transit. That said, unlike many stores—and even though this situation is not caused by us—we never leave our customers to deal with carriers on their own. Whenever a package is delayed or missing, we immediately take responsibility. After reviewing your case, it appears that the carrier lost your package. We have already sent you a replacement along with a gift card to apologize for the inconvenience. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshDec 28, 2025

Hi Christine, We're sorry to hear about your experience, and we truly appreciate your feedback. I’m really sorry that we didn’t have Play Shimmer available in your size for an exchange. Despite our preparations for the holiday season, shiny styles tend to sell out very quickly during this time, and Play Shimmer was no exception. While we were expecting a restock in early January, we didn’t want to keep you waiting without your item or your money, so we went ahead and issued a refund. We truly don’t want this to be your lasting experience with Noosh. Play Shimmer is expected to be back in stock this week, and I’ve just shared a gift card with you. We’d be so grateful if you’d consider ordering again and giving it another try—we’re confident you’ll love it. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team

Response from NooshDec 28, 2025

Hi, We're sorry to hear about your experience, and we truly appreciate your feedback. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund! Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day. You did not mention in your review that every single pair you had a problem with was promptly resolved and replaced by us. I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers. Yours truly, The Noosh team