John is personable and enjoyable. Knows when I need a break.
LG
LG
Ken has been very easy to work with and…
Ken has been very easy to work with and I appreciate that Luna PTs come to you!
MF
Mike F.
My PT is really excellent
My PT is really excellent - and I’ve worked with a lot of PTs over the years. He’s prompt, has personality, pushes me hard because I want him to, and is very supportive. He and the company make scheduling easy.
IR
IVELIZ R.
This service is perfect
This service is perfect. I was paired with an excellent caring PT and the rest is seamless. Very happy with the program.
CR
Carmen R.
Total knee replacement
Dr. Quentin is top-tier he is very patient and understanding he takes the time to explain every nuance of pain and discomfort that I’m experiencing in a way that helps allay my fears.
I had a total knee replacement, which was very uncomfortable for me. Every day was a new day for me to feel a different type of pain and I was lost and concerned. Dr. Quentin explained everything to me and offered his phone number in case I had any further questions even after the visit was over this made me feel even more comfortable knowing that I had someone that was just a phone call away.
His exercises helped me get stronger day by day each session. I could tell that I was stronger and further along in the healing than I would have anticipated getting to without his assistance. He pushes me enough so that I know that it’s something I can do even if I may not want to do it. But now I want to because I see myself getting better and better and that means I’m closer to a level of comfort where I can actually get out and experience life again.
GR
Glenna R.
I was grateful for the experience that…
I was grateful for the experience that I had with Celina Shelton, who was a physical therapist with a company called Luna at home Physical Therapy. I have never experienced quite the high quality of care that Celina gave to me and my husband and now my granddaughter. What makes Celina stand out most is the intense interest in ensuring that each of our physical problems was remedied by her attention to detail in working with us. She went above and beyond by bringing outside items that she felt would help us at our own cost. She was so dedicated to our recovery that I considered her to be a lifelong friend and confidant. Anyone that is lucky enough to get Celina to be their therapist is going to be truly blessed. Glenna Randolph
JL
Julian L.
Luna decided to add $7.50 for…
Luna decided to add $7.50 for meaningless, frivolous "concierge services" such as mileage for the therapist that the therapist does not receive among other "services" such as "weekend availability" but they never answer their phone. Luna pockets that money. If the patient refuses to pay, the cut him or her off regardless of whether they are Medicare. This is extortion.
Response from Luna Physical TherapyDec 16, 2025
Hi Julian,
The Concierge/Service Fee helps us continue offering high-quality care directly in your home. While the cost of delivering this kind of personalized service rises each year - including mileage, scheduling and clinical resources, and technology costs - insurance reimbursements have actually dropped 8%-10% since 2020 and continue to decline.
This fee supports a range of services that make your experience more convenient and comprehensive. It covers therapist travel and mileage for in-home visits, weekend and evening availability when applicable, appointment reminders and rescheduling via text and the Luna app, and access to the Luna app with exercise programs and unlimited therapist messaging. It also includes support through our Concierge hotline and the Luna app, physician coordination and insurance authorization help, communication with your physician/surgeon, and continued access to your in-app exercise plan after your care ends.
The fee is disclosed in several places to patients before any appointments take place. It is discussed over the phone during a patient’s initial scheduling, it is emailed to patients in their Benefits Verification email alongside deductible and co-pay information, and it is accepted via the Intake Form that patients fill out prior to their first appointment.
We’re committed to transparency and appreciate the opportunity to explain.
SC
S C.
Luna doesn’t provide timely therapy.
I went without much needed PT for a week because I couldn’t get Luna to send anyone out. I appealed to them several times to no avail. If you can use someone else do. When a therapist did come he was great but I only had two appointments with him because he was leaving for another job. My recovery has been delayed due to the lack of therapy. Luna is useless in my opinion. Find someone else.
Response from Luna Physical TherapyDec 16, 2025
Ms. Casteel, We apologize that it took a week to get a therapist to you. Sometimes, our therapists schedules are completely booked, especially if you need a specific level of care or are further out of town. Our team will reach out to you to transition your care to another therapist.
