Luna Physical TherapyReviews of getluna.com

I contacted Luna after my mom fell, and as part of her recovery we wanted to introduce PT. The first available appointment was three weeks out, which of course was disappointing, but i was assured that once a therapist was assigned there would be at a minimum weekly visits (ie there would not be waits). Fast forward, 36 hours before the first appointment they changed the date and time, so i had to scramble to reschedule my schedule so i could be there for the appointment. after the appointment - a consult and some basic mainstream exercises assigned (totally normal for a first visit), i confirmed weekly appointments on the same day/time with the therapist, who was fine with the schedule. An hour before the second appointment she said she needed to reschedule, and eventually cancelled. I wasn't happy given the last minute cancellation but gave it another shot. Not joking a few hours before the second CONFIRMED appointment, the therapist said because i hadn't confirmed directly with her on the chat, she would not be showing up and that her schedule doesn't allow for regular weekly visits. What a waste of time and money.

very conciencious therpist

Jeff is a thoughtful gentle, professional and knowledgeable physical therapist, not to mention a really nice guy. Was very gentle my first session after hip surgery and is increasing the intensity little by little. So I'm seeing continuing results without being sore.

Andre is great. He knows his stuff. He’s extremely professional and very personable.

I had a very poor billing experience with Luna Physical Therapy. Before scheduling care, Luna confirmed to me in writing that I was “approved for 20 visits with a $15 copay per visit.” I relied on that statement when deciding to proceed with treatment. After the visits, Luna billed me a much higher amount and later said my insurance was out of network and that the balance was my responsibility. When I disputed this and asked for supporting documentation, including the original benefits verification, EOB/remittance details, financial responsibility agreement, and card authorization, Luna did not properly resolve the issue. Instead, after several days without addressing my dispute, they charged my card. When I followed up, Luna said the original $15 copay information was only an estimate and that final coverage is determined by insurance. However, the written message I received did not clearly present this as a rough estimate — it specifically said I was approved for 20 visits with a $15 copay per visit. I understand that insurance processing can change, but patients should not be given a specific copay amount before care, charged a much higher amount afterward, and then told that the original statement was merely an estimate. At minimum, Luna should have clearly explained the risk before treatment and should not have charged my card while the billing dispute was unresolved. I am requesting that Luna refund the amount charged above the quoted $15 copay per visit, provide the documentation they are relying on, and improve their benefits verification and billing communication so other patients are not put in the same position. Note: they have a response saying email them, but they were supposed to escalate my case internally 4 days ago and they have done nothing.

The therapist was amazing, but the billing practices were completely unacceptable. They failed to obtain proper prior authorization and repeatedly told me my sessions were covered with only a $7 copay. I completed the 24 sessions recommended by my doctor, believing everything had been handled correctly. Now, a year later, I am receiving unexpected bills, and they have been charging my card on file without clear communication or explanation. The most recent charge was $500. That is not okay. Their lack of transparency, poor communication, and careless billing practices make them very difficult to trust. I would not recommend using this office unless you want to risk surprise charges long after your treatment is over.

Mom had her first visit vand I was not impressed. The therapist was 45 min. Late first visit. He had his head in his phone the whole time. My mom is hearing impaired and he was made aware but still kept talking in a low voice. He was more concerned with the damn script on the phone, left no info for exercises shown and told her to download an app. She's 88. Made a follow up for one more chance given and he said he'd try to be on time... Smh. Not impressed.

Very professional my physical trainer, knows his business treats me with respect and tries to teach me what to do to get better really highly recommended