Luna Physical TherapyReviews of getluna.com

Edited to add resolution at end of comment. If I could rate this negative infinity I would. These people are so dishonest, and they purposely hide the fact that they WILL charge you more if you have insurance even if your insurance won't cover it, even though they have an option to pay less if your deductible is high, but they don't tell you that outright. I spoke to an agent in the phone who snarkily said "Well we didn't HIDE it from you. If you had asked about it we would have told you." To which I responded "How can I ask about something I don't know about?!" Then she realized I wasn't going to be pushed around, hopefully realized it was an idiotic thing to say, and said she'd forward me to her supervisor. They also have an INCREDIBLY confusing billing page, which has still not been explained well to me. And it's taken well over a year to even tell me how much it was going to cost, after I had had A YEAR OF APPOINTMENTS ! They even say on their website that they won't book you until you know how much it will cost, which also isn't true. So now I have to deal with all this headache and it is ridiculous how much they scam you. The only reason I went with Luna was because my original physical therapist, who is amazing, was working with them. We'll never again. Save yourself the trouble. AVOID AT ALL COSTS!!! Update: I stand by my original review and the experience I described. However, I do appreciate Luna's willingness to rectify their mistake. Someone from their billing department reached out to me directly, acknowledged my concerns, and adjusted my pricing to the self-pay rate that I should have been offered to me from the beginning. I appreciate their willingness to work with me and ultimately reach a fair resolution, and I think it's important to acknowledge that effort. That said, my original experience and concerns remain unchanged, and based on my overall experience, I would not recommend Luna Physical Therapy to anyone. I initially rated it one star, but added one to reflect them rectifying their mistake and mistreatment of me.

The therapist was amazing, but the billing practices were completely unacceptable. They failed to obtain proper prior authorization and repeatedly told me my sessions were covered with only a $7 copay. I completed the 24 sessions recommended by my doctor, believing everything had been handled correctly. Now, a year later, I am receiving unexpected bills, and they have been charging my card on file without clear communication or explanation. The most recent charge was $500. That is not okay. Their lack of transparency, poor communication, and careless billing practices make them very difficult to trust. I would not recommend using this office unless you want to risk surprise charges long after your treatment is over.

Mom had her first visit vand I was not impressed. The therapist was 45 min. Late first visit. He had his head in his phone the whole time. My mom is hearing impaired and he was made aware but still kept talking in a low voice. He was more concerned with the damn script on the phone, left no info for exercises shown and told her to download an app. She's 88. Made a follow up for one more chance given and he said he'd try to be on time... Smh. Not impressed.

The $7.50 that’s charged “EVERYTIME” I have a session with a therapist is very unfair. Especially when um they are already being compensated from my insurance.

I had set up an appointment with a therapist and she canceled 15 minutes before my appointment, meanwhile, if I need to cancel I have to do it 24 hours before the appointment otherwise I will be charged a $90 cancellation fee!!. I was disappointed with the way they handled their business, protecting their contractors and not protecting the customers or the patients which in disparate need of the service.

Prior to arranging my first therapy session, I verified with Luna and my insurance that Luna is considered in-network based on my coverage. I even performed the intake process and was excited that I'm able to schedule an in-home therapy as it would be difficult for me to travel to a physical therapy facility. After my session, I got an email stating that after review, Luna is out-of-network and I was charged the self-pay rate. Disappointed that if it the out-of-network is true all along, they should disclosed that prior to my first session so I could have cancelled the appointment. Now I'm left to find another provider at the last minute as I need to have immediate therapy sessions done. On the bright side, the therapist I worked with today was very thorough and explained a lot on the therapy plan.