At-home physical therapy.
Luna Physical Therapy (getluna.com) has 276 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Blake P.
Rick, my therapist is excellent at what he does. He is extremely knowledgable and shows a concerted interest in helping his patients to heal.
Response from Luna Physical TherapySep 17, 2025
Thank you for your review!
Suzanne B.
Alex our Physical Therapist is outstanding! Luna has been great from the outset, and highly recommend them to all!
Response from Luna Physical TherapySep 16, 2025
Thank you for sharing your feedback! We love reading it!
Joe C.
Would not recommend to my worse enemy. THEY STOLE MONEY OUT OF MY ACCOUNT, THEY MAKE YOU PAY EVEN IF THEY DIDNT PROVIDE SERVICE, STAY AWAY!!!! BE AWARE, SCAM SCAM SCAM . Trying to deal with them is worse than dealing with PlayStation, stay away
Response from Luna Physical TherapySep 8, 2025
Hi Joe Cool, We couldn't find you in our system. If you'd like to DM us your real name, we'd love to look into your issue. We can assure you: Luna does NOT steal. We'd love the opportunity to explain how your insurance works in terms of your deductible and your co-pay. Please send us your real name so we may contact you to do so, email us at [email protected], or call us at 877.390.6659 (option 3 for billing.)
Ali M.
Mitch is a great therapist. He is always on time. I am very happy with him.
Response from Luna Physical TherapyAug 29, 2025
Thank you for posting your review.
Susan
This company is not professional, organized, or clear on what a client can expect. They were very responsive to taking my mother as a client but not in helping her. After a month of waiting told her they don't have any PTs and dropped her. They should have known this from the beginning. A manager (finally got thru to one after 2 days of waiting for a call back, and several calls to them to followup on the callback) said we should have been told that there was very little chance we'd get a PT, but we never were until the 4th phone call at 4 weeks. She did apologize for my frustration - but not for the lack of customer care. I am frustrated because of the time and energy lost getting my mother help. I would not recommend using this organization.
Response from Luna Physical TherapyAug 27, 2025
Hello Susan, We know how frustrating it is to not get care for a loved one when you need it in a timely manner. We apologize. Unfortunately we do occasionally have a waitlist. Our Concierge team asks patients if they would be interested in joining the waitlist and we aren't really able to promise that a day and time will open up in the time period that is needed. If you'd like to email [email protected] with your mother's name, we'd be happy to see if there were any extenuating circumstances affecting the time to match your mother with a therapist. Perhaps your mother is farther out of our geographic range or your mother needed a specific type of treatment that is less common which delayed care. Typically, patients spend about 48 hours on the waitlist so your mother's experience sounds very unusual. We'd be happy to review and see if we can do something to help.
sarina D.
I see improvement in my physical health. Experiencing less pain and feel couple of more sessions will be valuable. Thank you I am happy with my technician and her focus and attention.
Response from Luna Physical TherapyAug 27, 2025
Thank you for sharing your experience with Luna.
FEEB
Consistently excellent. I am improving day by day
Response from Luna Physical TherapyAug 15, 2025
Glad to hear this. Thank you for sharing your experience.
Karnik D.
Because I start recovering more quickly with my therapist and he is doing great over all with my need.
Response from Luna Physical TherapyAug 15, 2025
We wish you all the best in your recovery!
