Luna Physical TherapyReviews of getluna.com

This company is a racket! We have excellent insurance coverage through UHC, which is rarely out of network for any physician or facility. This is from their website: "Commercial insurance: Standard co-pay We accept all major commercial insurance plans, including most PPOs and select HMOs." They also list United Health Care as one of their in network providers. We did our due diligence in making sure our insurance was accepted before scheduling this service and was told we would be charged no more than a $35 copay per visit. We consistently asked why we weren't being charged copays for each time, with no repsonse. A credit card is required up front. They didn't provide a bill until my husband cancelled services after being required by his surgeon to see a different therapist, at which point my husband's credit card was charged $420 for 3 sessions and were told our insurance is out of network. We called the insurance company who confirmed this and let us know that this is a common scam from companies like this. The insurance rep also told us each exercise billed was coded as the most expensive option rather than the more affordable ones. I'm surprsided to see positive reviews because I can't imagine we're the only ones dealing with this fraud. We thought home therapy was the best choice but obviously regret that decision now. It's companies like this that are on the wrong side of healthcare.

The first therapist didn't tell me she was cancelling our sessions. No warning, no mention of it at the visit. Was informed by the company with no explanation. I rescheduled and waited a month for the first appointment. Spent hours and days preparing, then no message to say they cancelled. I called after waiting 40 minutes and it showed I cancelled, which I didn't, and they said no notice is sent if it shows that I cancelled. I assured them I didn't so was told the therapist just tapped the wrong button as to who cancelled. My mother is 93 so in home therapy is needed. I will now have to drive her to a therapy instead because Luna cannot be reliable or trusted.

My therapist was on time. She was a very conscientious, very showing wonderful empathy, and it was very supportive.

New exercises were a great new experience

Luna rep called to make an appointment for in-home physical therapy because I am on home health care due to severe infection. My out of pocket has been met for the year, but they insisted I needed to put a credit card on file. When I refused, they would not treat me.

Phone reps are deceptive in price quotes. I was charged far in excess what I was quoted. Avoid at all costs. Especially hate the fact that they ask for your credit card number before they even arrange a therapist appointment.

OUTSTANDING IN-HOME PHYSICAL THERAPY - MICHAEL IS EXCEPTIONAL After total knee replacement surgery, finding the right physical therapist was incredibly important to me—and working with Michael at Luna Physical Therapy has been epic. What stands out most is how well he understands his clients. I tend to push myself, and Michael picked up on that right away. He knows exactly when to progress exercises and by how much so I keep improving without becoming overwhelmed or overdoing it. His approach is thoughtful and practical. The exercises are effective but simple enough that I can easily maintain the routine on my own between sessions, which has helped me stay consistent and see real progress. Having in-home physical therapy through Luna has been priceless—no traffic, no waiting rooms, just focused one-on-one care in the comfort of my own home. Michael is extremely knowledgeable, kind, and very intuitive about how to guide recovery. It’s clear he genuinely cares about his patients and their long-term success. I highly recommend Luna, and if you’re lucky enough to be paired with Michael, you’ve hit the jackpot.

Be aware! Their communication lacks full transparancy around costs. If you are paying our of pocket and not billing insurance the cost is $125, but if you are still paying full cost and they are sharing this with your insurance, then it can be anywhere from $198 to $237, as it changes (based on if the PT educated you on an exericse or demonstrated an exercise). I found out the hard way when I was billed different amounts for three sessions. I am paying full price and my insurance is not covering any costs (I am not paying a copay, but paying toward my deductible) and since I was recommended to Luna by Kaiser, I gave them my policiy number. BIG MISTAKE. Instead of paying the $125 for out of pocket price, I am paying almost double that per session so that they can share this with my insurance company and it goes towards my high deductible. I wish there was more clarification on this, because I can't reverse it. Had I known, I would much rather have paid $125 per session rather than somewhere between $198-237 (or more) a session for 30-32 sessions to meet my deductible of $6500, when I could get a decent 20 sessions for $2,500 or 30 for $3750. You'd think when you don't have to pay for a building or staff to operate, it would be less cost. "The convieence of your own home" is pricey my friends. Disappointing. I want people to be aware of the trickery that I went through and to save your money if you aren't near meeting your deductible and insurance doesn't cover.