Luna Physical TherapyReviews of getluna.com

They contacted me to schedule my physical therapy and asked me to schedule a time for them to call me back. I have done that now five times and they have yet to call me back. Apparently their company is a joke, ran by clowns.

They always text and when I made an telephone appointment, they say they called, but there is no missed call ever. And no spam filter is set up diverting their calls...I've been on hold with them (i called them) for 10 minutes currently waiting for my "Luna Concierge" to help me (who apparently will be with me shortly). I keep being offered a call-back or I can continue to wait on the line, and when I choose to stay on the line, nothing happens, just more elevator music. I refuse to choose the callback option to start the cycle again...of lying about calling, etc.

I scheduled an appointment to register and set up my first appointment today at noon and they still haven't called me. I tried calling the number and I cannot get a hold of anyone. I scheduled another appointment call for 1pm as well and no one called me. As you can see from their reply they aren't taking responsibility and are trying to blame it on spam blockers.

My partner needed in home PT in recovering from hip replacement.Although they have contracted PT employees, this is a bait and switch service. They bill medicare and your private insurance if they accept it for "Ala Cart" treatment without disclosing it in advance or during treatment. Further when you inquire about obtaining their service they ask for all your health coverage and proceed to tell you it is "In Network". I look forward to a response from MGT to dispute my statement. It would have been nice if the Company actually responded to my post. The key points being, never informed me that each exercise done would be billed separately with a specific co-pay vs. a set co-pay I am currently paying at a facility outside my home which offers more intensive treatment and the issue of having their personnel inform me I am in network. In discussing this with their feedback team previous to this post they also refuse to address these issues.

I tried to schedule an appt with Luna for home pt after breaking my fingers. Dealing with the robovoice that answered the phone was completely frustrating and difficult. After I tried to hang up, the voice continued on my end of the phone for TWENTY MINUTES. I couldn't get it to stop no matter what I did. It was like 2001, a Space Odyssey. Finally a human called me back. After all of that, they told me they didn't have a therapist available to treat me. I was emphatic with the human that the robovoice was not working properly and needed repair ASAP.

As a former patient I still had to have a call back to schedule a physical therapist. Once they called back she asked me so many question that I answered properly only to tell me that they had no one available to assign to my physical needs. Wasted my time and now has all my insurance info. Shame on her and the company...What a horrible experience she put me through. I thought they were there to help people. I guess they feel they have the option to pic and choose who they will accept. Funny thing Is I never had to go through this the first time I signed up with them... Shameful... just shameful.

SCAM ALERT - They list United Heathcare's logo on their home page and say it's covered, then charged us $1000 as out-of-network. They covered my mother's care with just a $20 copay for 2025. We continued in 2026 under the same model. After 6+ months, they said the insurance ran its course. Fine, except then they hit us with more than $1,000 bill!! They auto-deducted from my elderly mother's bank account. Said it was out-of-network even though they never told us there was a change or a balance... and no balance showed on our customer portal. The actual care was decent. They use an Uber model with therapist contractors who aren't well-paid, so your care may vary, but there's no excuse for their deceptive billing system. Nobody seemed to care or tried to help us. They just referred us to the insurance company. They need to take responsibility to inform clients if there is a balance pending, insurance changes, etc.

I had high hopes for Luna PT at home. I had reversed shoulder replacement and was in need of physical therapy at home was paramount since I was not able to drive. The first person they sent me totally disregarded anything that I had told intake was required. On our first visit, she was over an hour late, without a call. When she finally rushed in, she was full of excuses and told me that she was the person that took this area of Raleigh and that she was really the only choice available. She also told me that her other clients, present and past, loved her so much they would give her gifts. She was constantly late, sometimes up to an hour or more without calling. Then she would rush in, dump a bunch of stuff on me, and rush out. It was rare that she would put any of the exercises on the Luna app to follow. There was never a game plan. It felt like it was very rushed and disjointed. I asked for another therapist. I did get another therapist that I saw twice. Although I liked her, she wanted me to purchase a professional PT table. After a no-show for our third appointment, I was finally able to get a hold of her. She said she was quite ill, going to urgent care and would contact me later. I never heard from her again. During this time a dear friend of mine went into hospice and died. I did not contact Luna until after my friend‘s death (roughly 2 weeks) only to find out that I had been discharged without any notice or contact from the PT or Luna. I did not have a good encounter with this company, or with their PT‘s. I had asked for corporate to call me and discuss the situation, but they never did call or follow up with me. Sadly, I would tell you to not use this company.