Luna Physical TherapyReviews of getluna.com

Great experience. Jackie was knowledgable about many aspects of my surgery and recovery, and took the time to listen to and address my concerns. Her physical therapy routine has also worked wonders. 5/5

I tried to schedule an appt with Luna for home pt after breaking my fingers. Dealing with the robovoice that answered the phone was completely frustrating and difficult. After I tried to hang up, the voice continued on my end of the phone for TWENTY MINUTES. I couldn't get it to stop no matter what I did. It was like 2001, a Space Odyssey. Finally a human called me back. After all of that, they told me they didn't have a therapist available to treat me. I was emphatic with the human that the robovoice was not working properly and needed repair ASAP.

Like: ability of therapist to relate well with and motivate the client with good results. 5 STARTS FOR THERAPIST Didn't like: difficulty reaching a person at Luna to update insurance information if needed. After an hour of waiting, being hung up on, and rudeness, I am preferring to hire the PT on my own. ZERO STARS FOR SERVICE!

Edited to add resolution at end of comment. If I could rate this negative infinity I would. These people are so dishonest, and they purposely hide the fact that they WILL charge you more if you have insurance even if your insurance won't cover it, even though they have an option to pay less if your deductible is high, but they don't tell you that outright. I spoke to an agent in the phone who snarkily said "Well we didn't HIDE it from you. If you had asked about it we would have told you." To which I responded "How can I ask about something I don't know about?!" Then she realized I wasn't going to be pushed around, hopefully realized it was an idiotic thing to say, and said she'd forward me to her supervisor. They also have an INCREDIBLY confusing billing page, which has still not been explained well to me. And it's taken well over a year to even tell me how much it was going to cost, after I had had A YEAR OF APPOINTMENTS ! They even say on their website that they won't book you until you know how much it will cost, which also isn't true. So now I have to deal with all this headache and it is ridiculous how much they scam you. The only reason I went with Luna was because my original physical therapist, who is amazing, was working with them. We'll never again. Save yourself the trouble. AVOID AT ALL COSTS!!! Update: I stand by my original review and the experience I described. However, I do appreciate Luna's willingness to rectify their mistake. Someone from their billing department reached out to me directly, acknowledged my concerns, and adjusted my pricing to the self-pay rate that I should have been offered to me from the beginning. I appreciate their willingness to work with me and ultimately reach a fair resolution, and I think it's important to acknowledge that effort. That said, my original experience and concerns remain unchanged, and based on my overall experience, I would not recommend Luna Physical Therapy to anyone. I initially rated it one star, but added one to reflect them rectifying their mistake and mistreatment of me.

As a former patient I still had to have a call back to schedule a physical therapist. Once they called back she asked me so many question that I answered properly only to tell me that they had no one available to assign to my physical needs. Wasted my time and now has all my insurance info. Shame on her and the company...What a horrible experience she put me through. I thought they were there to help people. I guess they feel they have the option to pic and choose who they will accept. Funny thing Is I never had to go through this the first time I signed up with them... Shameful... just shameful.

Chris AO sooooo thorough, helpful, competent!!!

SCAM ALERT - They list United Heathcare's logo on their home page and say it's covered, then charged us $1000 as out-of-network. They covered my mother's care with just a $20 copay for 2025. We continued in 2026 under the same model. After 6+ months, they said the insurance ran its course. Fine, except then they hit us with more than $1,000 bill!! They auto-deducted from my elderly mother's bank account. Said it was out-of-network even though they never told us there was a change or a balance... and no balance showed on our customer portal. The actual care was decent. They use an Uber model with therapist contractors who aren't well-paid, so your care may vary, but there's no excuse for their deceptive billing system. Nobody seemed to care or tried to help us. They just referred us to the insurance company. They need to take responsibility to inform clients if there is a balance pending, insurance changes, etc.

I had high hopes for Luna PT at home. I had reversed shoulder replacement and was in need of physical therapy at home was paramount since I was not able to drive. The first person they sent me totally disregarded anything that I had told intake was required. On our first visit, she was over an hour late, without a call. When she finally rushed in, she was full of excuses and told me that she was the person that took this area of Raleigh and that she was really the only choice available. She also told me that her other clients, present and past, loved her so much they would give her gifts. She was constantly late, sometimes up to an hour or more without calling. Then she would rush in, dump a bunch of stuff on me, and rush out. It was rare that she would put any of the exercises on the Luna app to follow. There was never a game plan. It felt like it was very rushed and disjointed. I asked for another therapist. I did get another therapist that I saw twice. Although I liked her, she wanted me to purchase a professional PT table. After a no-show for our third appointment, I was finally able to get a hold of her. She said she was quite ill, going to urgent care and would contact me later. I never heard from her again. During this time a dear friend of mine went into hospice and died. I did not contact Luna until after my friend‘s death (roughly 2 weeks) only to find out that I had been discharged without any notice or contact from the PT or Luna. I did not have a good encounter with this company, or with their PT‘s. I had asked for corporate to call me and discuss the situation, but they never did call or follow up with me. Sadly, I would tell you to not use this company.