Luna Physical TherapyReviews of getluna.com

I only use Luna because the physical therapist I have used in the past now works for them. Their customer service and follow through is the worst! Messages do not get returned, it takes them over a week to call your insurance provider to get authorization for your first visit, they lie to you that they have contacted your insurance provider, and then when asked to have a manager call you back to discuss, crickets. If you dont have to use them, DON'T. Hilarious, Luna responded, that my review isn't specific enough? I think that feedback just substantiates my review. Perhaps they could respond being more specific themselves, as to what isn't specifically clear to them. Now in Luna's response, they sadly do what so many politicians do, create a new version of the truth, rather than admit their own failures. I have called my insurer more than once, they have confirmed my benefits, the referral from the doctor was specific to my existing benefits, insurer approved getting first evaluation by Luna. After seeing my negative review, they canceled my appointment. This all could have been avoided, if they had just apologized for their mistakes. But big corporations just dont do that anymore.

horrible client and front desk services. takes 1/2 an hour to take an appointment. rude, dull, and timepass staff. no respect for patient time. actually, they donot provide real services they just waste your time, money

Had a major surgery on Monday. Luna presented themselves as the actuall physical therapist I was supposed to have scheduled. They still have not had anyone out here to help me. I'm majorly concerned I won't get the therapy I need because I trusted in them. They were supposed to be here days ago and now they are using excuses after getting all my insurance and credit card information to not be here. If I would of known all they are is a a scheduling service I would of had a chance to atleast call some one else befits it for to this point of neglect. Please beware have time to get a get a back up if you insist on using there services. They just don't care.

Jonathan has been very good/helpful. I feel my progress has gone very well thanks to him. I would recommend Luna & Jonathan to anyone. He is always on time and very communicative with me. I'm very satisfied with the service!

Waited to make appointment for more than 10 days, they been saying that they never got a referral from doctor, and doctors office sent them twice Finally we made appointment But received phone call from them saying that physical therapist has meet his appointments for the week , and they would like to find us a different PT But we have to wait another week I don’t think how they treat their patients If person is in pain , they would like to have therapy,and do not wait for two weeks

I would recommend Luna Services for in-home hip replacement therapy! Dr. Emily McFarland was well trained in all of the exercises I needed to rehab my hip at home. She helped me become stronger and I was able to get up and get around. She was also extremely personable! She listened to all my questions, concerns, and gave very constructive feedback to the questions I had. There are so many therapists that could have come, but we are SO glad that we had Emily. Thanks, Luna Services! This was the BEST experience! Laurel

I am very pleased with the services, its very convenient to have them come to your home also would really, like to keep the same person for my next surgery, I would recommend Luna to my family and friends. thank you Betty Koelling.

I've been doing PT for 4 weeks and during that time my right shoulder/bicep have gone from almost complete inability to move without pain to getting back to normal. Love the app that keeps track of the daily exercise program which is very beneficial towards getting back to normal. Couldn't be a nicer experience.