My name is Annie Arthur. Amy Cruz came into my life (thanks to the Core Institute/as they did all my surgeries)as I'd been suffering from my left hip for a long time. I have a lot of scar tissue due to a full lumbar fusion (2006), both hips having been replaced (2008 & 2009). With her great experience, patience and humor Amy brought me day by day Nov. 1-Nov.15 (9 visits) to a stronger, diminished pain self!
Response from Luna Physical TherapyNov 18, 2023
Thank you Ms. Arthur. We're so pleased to hear that you are enjoying your therapy with Amy.
MG
MG
Scheduling first appt frustrating
I’m waiting for my first appointment but the process of scheduling was frustrating. The intake person schedules a therapist in your area but can’t tell you if that therapist is qualified to meet your specific needs. I was also frustrated that two of the physical therapists that come up on their site who got my attention based on their profiles, were not in their system when I called to make appt and she didn’t know why. If therapists are no longer available they should be deleted off the Luna site (Dr Paul Nguyen and Dr Elaine Huddon in Dallas area.) That’s false advertising. Waiting for call back on if the therapist who is scheduled, who I didn’t see on the Luna site, is appropriate for my condition, as I really wanted Dr Nguyen but I was told he wasn’t an option because she couldn’t locate him in the system. They can’t even tell you who your therapist will be until they get your credit card information which is also sketchy. Because some of the reviews on Trustpilot are positive, I’ll see what happens and follow up to provide more details on my experience. The person who took my call seemed very incompetent…
Response from Luna Physical TherapyNov 10, 2023
Hello MG, Thank you for posting your comments. Without knowing your name, it is difficult to investigate your issues internally. However, based on your description, we’d be happy to clarify your concerns here. Luna is in several cities in the US. The therapists on our website are therapists that provide care, however, they may not necessarily be in your city. That is likely why our Concierge team told you that Paul Nguyen and Elaine Hudson weren’t therapists available to you in Dallas, which is where it sounds like you are located. Paul and Elaine don’t practice in Dallas. Luna’s therapists have an average of 10 years practicing care in all aspects of physical therapy. They are all highly trained professionals who deliver exceptional care. As a result, Luna typically assigns a therapist to a patient. This helps facilitate care sooner than waiting for a specific therapist’s schedule to open up. However, if you have a therapist that you know in Dallas who has told you that they can treat you through Luna, we can definitely find that specific therapist and match you with them. In your post, you mention that you had to provide your credit card information. We collect your insurance information to verify your benefits and your credit card is used for co-payments. This is collected in the same call that we schedule your appointment. If there is not a therapist available, then our Concierge team will ask you if you’d like to be placed on our waiting list. If you agree, we still collect your insurance and credit card information. This is because once we ask therapists in your area if they would like to accept a new patient, an appointment will be confirmed within your preferred times and days. This happens quite quickly, in some cases, within a few minutes to a few hours. You will receive an email or text (based on your preferences) notifying you of your upcoming appointment. We are confident that you will be delighted with your appointment. Luna’s therapists are extremely qualified practitioners who are determined to help their patients achieve their goals. We look forward to reading your review once you have completed a session.
CA
Cara
Evan came to the house to help my…
Evan came to the house to help my mother-in-law. She is 93, can't hear and refuses to get hearing aids. Evan was really patient with Jackie. He was wonderful with her but she just refused to do the exercises. But, Evan should definitely be rewarded for being such a great sport.
AO
Andrea O.
Luna compared to other companies gets a gold star!
I have had physical therapy 3 x's before Luna. The professionalism is fantastic. The therapist concentrates on you and just doesn't sit you in a corner and let you do the exercises alone, which has happened to me before. I would highly recommend Luna to get the job done.
Response from Luna Physical TherapyOct 25, 2023
Thank you for this wonderful review.
JM
Joan M.
Great Therapist
My therapist is doing very well. She is very professional and always on time.
Response from Luna Physical TherapyOct 25, 2023
Thank you for your feedback!
SG
Sharon G.
My therapist Charles was wonderful
My therapist Charles was wonderful. Gave me helpful suggestions and worked hard to get me where I am. Would highly recommend your company
Response from Luna Physical TherapyOct 25, 2023
We are so pleased to hear that you are meeting your goals.
JF
Jerry F.
Very special personalized treatment in…
Very special personalized treatment in our home on our schedule.
Our therapist, ERIC, is extremely knowledgeable, professional, and very flexible on scheduling treatments.
Response from Luna Physical TherapyOct 25, 2023
Thank you for your comments. We are thrilled to hear that you have enjoyed using Luna.
DJ
Debbie Johnson - M.
The PT I had was excellent
The PT I had was excellent, unfortunately she found another job. LUNA failed to took action upon her two week notice to take action to take to get another physical therapist so that I would get the ongoing treatment I need. I learned of this we they sent me a notice stating my appt was canceled. I've have now called and they're just now started looking for someone to treat me when they knew 2 weeks ago. Does Luna really care about their Patients??
Response from Luna Physical TherapyAug 31, 2023
Hello Ms. Johnson-McTaggart, Thank you for your feedback. We apologize for the inconvenience. Thank you for taking our call today. Our team is actively working on quickly resolving this matter for you. We do care very much about our patients! Have a wonderful afternoon.
