Luna Physical TherapyReviews of getluna.com

I really liked having the therapist come to my home instead of travelling to them. Unfortunately the therapist assigned wasn't well versed in what I needed so ultimately it didn't help much. Be aware that their billing practices are a bit strange. I wasn't billed per session as we went, i received a massive single bill at the end which caught me off guard. They did automatically bill my card on file or offer to bill it, instead send me regular paper bills with no online means to remit my payment. They have some work to do with setting billing expectations and making it easy to collect payments.

Eric did an excellent job !!!!

Very knowledgeable in manipulation of the body. She is professional, friendly, on-time, wants you to succeed so works hard with you.

This company is not reliable, the therapist Sarah canceled and did not show up for the scheduled appointments for 3 times.

Your website lists lymph edema therapy as part of your treatment offering but TODAY when I called to set up an appointment I was informed that "We don't treat lymph edema". I'd truly like to give ZERO stars on this review.

I can’t say enough about Luna and my physiotherapist, Kimberly. I was at my very lowest point due to intense sciatica pain. After working with her, my pain has decreased to the point that i canceled a very invasive surgery. I am hopeful to a future where my mobility and pain control will no longer be a dream but a reality. Luna is on point with planning and their portal is second to none where they send you exercise plans, reminders And correspond with you immediately when you have concerns or questions. The best part is that they come to your home which is helpful especially if you are in rehab mode or a senior. I won’t ever go anywhere else. Excellent!

Their website states "receive care on your time". Uh, no. Not how it works. I called 6 weeks prior to surgery to schedule. Was told I am not allowed to schedule that early. Call when it's 4 weeks out...so I did. Then there are no therapists available, but they could broadcast out to see if anyone wants to pick me up. If someone was available I would receive an email letting me know when they were coming. That isn't exactly "receiving care on your time". The "broadcast" doesn't tell the potential therapists that I need only (literally) 4 sessions within 2 weeks at home. They just count me as an additional patient which of course the therapists have no idea that I only need 4 sessions. Might be easy to slide me in for an easy 4 sessions if a therapist knows that. Luna sent me a text when they sent out the broadcast, and then approximately 24 hours later, I received a text stating my broadcast request was now closed. I laughed when I read that text. Luna broadcasts for an entire 24 hours. Did all the therapists in the area have the chance to even read or respond to the broadcast? Who knows.

Tatiana is excellent! Very knowledgeable and very patient and personable. The best PT I’ve ever had! I had to cancel my remaining 4 appointments because of family reasons. I hope I can get Tatiana when I call to schedule again Susan Hammond