IRENE Q.
I was ghosted
Had a call scheduled on 1/01 at 2:40pm Received a text from someone saying they might be 15-20 minutes late. Never received the call. Replied by text to follow up awhile after 3pm. No response. Sent a ? mark by text. No response. Called the number and the automated voice message says they’re too busy. This has to be a scam.
Response from Luna Physical TherapyJan 3, 2024
Ms. Quintero, we sincerely apologize that we were unable to connect with you on January 1. We were observing the holiday and our office was closed. Unfortunately, our automated system was not "deactivated" for the holiday, which is why you received the text from us. We are sorry for the mistake. We have attempted to contact you via phone and email since then. We hope to be able to connect with you soon!



