Does not work on Windows. They say the app is "in beta", but what that means is that you cannot use any of the AI features. It is just a camera with a mic.
Also, the Windows app messed with my system. I have uninstalled it, but I had to re-install audio drivers, etc. Train wreck.
The Lumina people only care about Mac. If you are on Windows, DO NOT BUY!!
Response from LuminaJan 13, 2022
Dear Matthew M,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further.
Our development team aims to release an update for Windows / Mac in early Feb, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
ER
Erik
Waiting for 2 months now...
I ordered the camera on Nov 9, 2021 and today (Jan 10, 2022) am still waiting to receive it. It starts to feel like a kickstarter campaign rather than an on-market product. The website is not transparent about the very lengthy delivery time.
If I receive the camera eventually, I will hopefully get a more positive view.
(edit - Jan 13) reply to Lumina: my name is Erik, not Matthew M. I reached out to the support team again as I had done before.
(edit 2 - Jan 14) reply to Lumina: thank you for fixing my name in your reply. I have not received response from your support team BTW (only an automatic message)
Response from LuminaJan 13, 2022
Dear Erik,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
CH
Chris
$200 down the drain
Arrived quickly. Nice packaging. Connected to computer and the image is horrible. This was a great idea but the execution is awful. Good old facebook marketing got me. Wish I had done a little more research and would have seen this product is still a beta test and a ton of customers are unhappy. $200 down the drain.
Response from LuminaJan 13, 2022
Dear Chris,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further.
Our development team aims to release an update for Windows / Mac in early Feb, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
DV
Dennis Von B.
Camera was never shipped and email…
Camera was never shipped and email updates stopped coming in November. Perk is locked and support[at]getlumina.zendesk.com doesn’t answer my emails with order number and the request for an update on the shipment.
Response from LuminaJan 13, 2022
Dear Dennis,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
Upon checking, your inquiry has been addressed by our support team, and please accept our sincere apologies for the delay. We totally understand your frustration, and our team is pushing hard to our logistic partner at this moment.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
KU
Kurzweilfreak
Very Mac focussed?
I received the webcam in a timely manner, and did receive tracking so I had an idea of when it would arrive.
Currently, the Windows software/firmware needs work. I have regular freezes and the AI features are not there yet. Image quality is ok, I'm hoping that it will improve with future software/firmware releases. The next software update (which should start adding AI features) was estimated at the end of last year but is yet to be released. Waiting in anticipation...
HH
Hemi H.
Shocking service
Shocking service. Paid the extra for shipping and it didn't even get a consignment number before the time it was supposed to arrive.
It's been another 19 days on that and still no sign of arrival.
I wouldn't recommend this in any way shape or form and if this is the effort put in to get it to customers I'm now scared to see the technology.
Spend your money on something else!
Response from LuminaJan 7, 2022
Hi Hemi,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
We deeply apologized that our express logistic partner has recently exceeded its capacity and thus some delay may be expected even when you choose the express shipping method.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
MS
Markus S.
Mir fällt auf....
Mir fällt auf, dass nach einer schlechten Bewertung über dieses Unternehmen immer relativ schnell eine sehr gute Bewertung abgegeben wird.
Dadurch scheint es, dass die guten Bewertungen nicht objektiv oder ehrlich sind, sondern vom Unternehmen selbst gekauft oder platziert wurden.
Ich habe daher mehr Vertrauen in die schlechten Bewertungen und sehe davon ab, mehrere Kameras für unser Schulungszentrum zu kaufen.
Response from LuminaJan 7, 2022
Hi Markus,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience from you.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
VN
Vincent N.
Getlumina 'forgets' to ship the order…
Getlumina 'forgets' to ship the order and blames late arrival by default to 'holiday circumstances at your local shipper'. Fact is, the local distribution is only one day late due to the holidays.
Support wasn't helpful at all with information about shipping. All they do is refer to a tracking code (2x) of a shipment that was never sent. They don't bother helping customers, the money is already in!
The product is not great. All software provided is Beta software and does not function properly.
They have tried to push their sales during the holidays with discounts that were not discounts. They increased their price before discount was calculated (which is fraud)
Also, their website notes they have EU distribution, which is not true. The product is shipped from Hong Kong, which means the buyer has to pay an additional customs fee ($ 43 in my case) for delivery, which makes this camera a very expensive item for the quality delivered.
- Packaging is an 'Apple-like' imitation, the product is not even close to any imitation,
- The webcam mount delivered is of poor quality, it will not hold it's position,
- The USB-C connection in the camera is fragile and is likely to break down after a few plug-in/-out movements,
- Image quality is poor for a 4K cam (Logitech C920HD is of much better/sharper quality, despite being just Full HD),
- Software is poor and buggy (in Beta-versions only for both OS X and Windows, shame on GetLimuna).
- The software provided (again, all Beta versions) can only be used after registering. Be advised, please create a fake account to get it to work. (I did, I don't trust these Chinese practices at all)
All together this is definitely not worth it's price.
I've been reading multiple reviews and considering my experience with this company/product, I'd expect all positive reviews to be fake reviews.
I have notified Trustpilot about that.
Response from LuminaJan 7, 2022
Hi Vincent,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
We deeply apologized that our express logistic partner has recently exceeded its capacity and thus some delay may be expected even when you choose the express shipping method.
Our development team aims to release an update for Windows / Mac in Jan, in the meantime, we could also arrange an onboarding call with our staff for some settings for your Lumina if you need.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
