LuminaReviews of getlumina.com

Camera hardware is wonderful. The software is unfinished. It promises to get better but delivery was late and software has no supply chain.

This product arrived on 13th December. I tested it and the video quality is worse than an iphone 2. It’s horrible. A waste of 200 dollars including shipping. I sent an email for returns as requested by their website and instead of giving return instructions like any other honest company, they keep asking for screenshot comparison between lumina and my iphone. I have sent it to them and fill date 9 days later, they have refused to send details for refund Buy this product at your peril. The quality is 0% Edit after Lumina’s response that they cannot track my email. I have written over 8 emails and MiKe replied me. So claiming they can’t track my email is not honest

Today is 21 December. I ordered Lumina 7th November. That's 5 weeks ago. I was not informed at the time of purchase there was a delay. I followed up and they advised there is now a delay, with unknown date. Weekly follow ups, they provided me with a con note and link to check tracking, all of which don't exist and are not correct. I continue to chase Lumina for the products I ordered and have not received. I am really concerned if they are legitimate or not. So far it's false advertising - saying they are selling products but not advising there is a problem until after the payment is made. I would like to leave a positive review, but at this stage, despite multiple emails I am unable to do so. Update: 29 December 2021 I received an email from Lumina to say the order has been lost and they are now refunding my payment in the next 5-10 business days. It's been 7+ weeks since I ordered. I am disappointed they haven't been able to deliver, but grateful they have taken responsibility after such a long delay, even though it seems they only did this as a result of the Trust Pilot review. I really hope they can get it together and sort out their shipping, handling and logistics.

It is not ready product. It is barely working beta. Windows drivers are not even alpha quality. Video quality doesn't look as good quality 4K. At best video is at most mediocre.

I clicked on an Instagram ad and thought the product too good to be true. Sure enough, when I checked Trustpilot, there are a huge number of terrible reviews; all the good ones seem fake, suspiciously mentioning all the features in a marketing-speak, and are from reviewers with only one other review. To top it off, the link to its own Trustpilot page from the Lumina website seems to be a screenshot image of a five star review which then takes you to a Trustpilot page with a 4 star review! Scam.

I am completely disappointed. Including the customs, this cam is more expensive than a logitech brio. The picture quality is comparable to any cheap 30-50€ camera and the software is not ready yet. Complete crap.

Lumina is not ready for prime-time. In more ways than one. They're shipping was extremely delayed. Their shipping partner is way too slow. It feels to me like the didn't look for the right partner there. The hardware is less than impressive and the software is still in beta. This is basically a working prototype. I should have just purchased a Logitech Brio instead.

New review: I received my Lumina Webcam finally, and set it up. The packaging is very good, and the setup is truly simple, especially if not using the Lumina software. And right now, it's not really possible to use the Lumina software, as you can see at setup.getlumina.com -- therefore, this product is not ready for sale to customers. Hooking the Lumina Webcam to my Windows computer with the supplied USB-C cable, I found that Windows did recognize the device, which appears in the Device Manager as "Lumina Camera - RAW." I opened Zoom, and found that it also recognized "Lumina Camera - RAW," so I tested the audio... that worked. Then I tested the video...that does not work. So, I started a Zoom meeting, and found that for the first time (and every time the Lumina is attached), Zoom gives an error message that the "speaker is not working." I was able to clear that error, but it comes back every time Lumina is attached and a Zoom meeting is joined. I was able to verify that audio worked and video did not work. So, I did troubleshooting: different cables, different ports, installed and again uninstalled the Beta Lumina software, downloaded and installed OBS Studio to try Lumina in that application, etcetera. Completely consistent situation: audio functions; video fails. Unfortunately, it appears that Lumina has NO real-time support; neither by phone nor chat. So I initiated an email support request. It appears that the support engineers are on the other side of the planet, so it may take days to have a few elements to a conversation via email, given the time zone differences. In summary: The hardware does not function, the software is not ready for release, and the company is not prepared to support the product. I bumped the rating up to 2 stars, as I remain somehow hopeful that Lumina can eventually produce the product they have been promoting, and if so, that it will be good. Right now, no one should do business with Lumina yet; the company is simply NOT prepared to do business with customers yet. And Lumina owes me a working webcam or money, which they will provide; I'll certainly let others know if they fail to do what they must.