LuminaReviews of getlumina.com

This camera is a piece of junk and the claims made about the ‘ai software’ are fraudulent, even the manual software settings are terrible and buggy. The only good thing about camera has been the packaging it came in. I entirely regret funding this indiegogo project, as none of the promised features work and do not appear likely to be resolved anytime soon. I raised the critical issues with picture quality through their support email. I was told to try manually adjusting the saturation slider - which did absolutely nothing to rectify the terrible picture quality and colour balance. I sent a follow up email asking when the camera software would be made functional - but they are now not responding.

Bought a Lumina webcam. When it was delivered, found that the instructions describe the need for a “license key” to facilitate downloading an app for using the cam. No such key was sent. Claims of responsive customer service are grossly misrepresented. I completely regret making this purchase.

I saw a glowing presentation from Lumina on social media and the product seemed just right for me. I purchased the camera as they said it would ship in a few days. It did ship but from Hong Kong and arrived a month later. I asked up front if I could return the camera and be refunded if I was not happy. They said yes. I wanted to like the camera but it simply didn't work as described. Upon my inquiry, they made excuses about problems and how future updates would resolve the issues. Then, I found out the camera would not work as described (yet) with the latest Mac update. I was frustrating but I was nice and just asked to return and receive a refund, as they had promised. They said yes and I sent the camera back. Now, no response on the refund. I am having to file a claim with my credit card company to get paid. Lumina...no thank you.

Be aware of fake reviews for this product. It is impossible people rate this with a 5 star, due to the simple fact that this product is still under development heavily. Software versions are all still in very early Beta (0.0.2....) AI functions are unavailable (but advertised for) - Nice to advertise with a color-card function that does not work, due to the fact that it's an AI function, - The current 'Sale' price isn't sale, it's actually 10% more expensive than 1 month ago, - Shipment is terrible, The product is notified 'shipped' 1 or 2 days after sale, but it is actually not shipped. - You likely pay double tax on this product, since the product is shipped from Hong Kong. (If the company was in Europe, this would be treated as tax fraud, I will check with the Hong Kong/China official sites soon) - The mount is of poor quality, the camera barely holds position, - The privacy cover is lost easily, it's magnet influences the sensor so you need to put it aside, - The USB-C connection to the camera is poor. - On Mac M-chip, you need to reboot your computer to open the software a second time. A truly disappointing product. Stay away from this (Mac -and- Windows) for at least another 6 months until software development is a bit further (Stable 1.0 or better). For now, leave it alone.

Hi, I have been writing for weeks about getting a refund for the customs I paid for the Lumina which they had promised They asked for wire transfer details but I haven't got a reply for 2 weeks now Please help request (6118) id

I was really excited to receive my WebCam, which took awhile to arrive. I’ve had it for a week now and still haven’t been able to use it. In the first instance, the apps are STILL in beta and this needs to be more stressed on the website that it is not yet ready for final use. Secondly, there are some really outdated things you have to do such as creating an account just to download the software and then you have to put in a licence key. When I tried to do this I just consistently get the error message that there is no Internet connection. So the WebCam is just useless and the technical support is even more useless. I have just sent my third reminder email to the tech team asking for assistance with this issue. Just avoid this for now. I really regret being part of this experiment. I think it’s really unfair to advert this as the cutting edge but the experience is so old and buggy. Buy a Logitech and wait another 12 months until you consider Lumina again.

Ordered late November '21. Today, we are 2 months down the road and still no delivery, despite frequent contact with the support team. And more or less radio silence over the past week. Looking at other reviews it looks like others in Western Europe experience similar problems. They suggested it to be my problem to reel my shipment in (without a local tracking code), whereas THEY are responsible as the shipping contractor. Don't buy with these guys. To LUMINA Support Team: I will remove this review when you will come with an acceptable solution (= money back). UPDATE 2 FEB 2022: Apparently Lumina's logistics partner woke up. But instead of returning the shipment to Lumina, pushed it further down the supply chain. Received a message by Dutch Post I can pick up my package. Which I obviously refused, so, Lumina, the package will come your way. Please refund the purchase amount.

ALL this good reviews are FAKE. Forget about this product and buy a Logitech or something else. There is no AI at all it is just a simple and cheap webcam with a micro. The import to Europe cost me another 45$ so it makes it a very very expensive product. For that money you can buy way better stuff. The crap software is not useable and anyway I don't want (can) install any software. I just want to plug in and it need to work. If it would not be that expensive, I would maybe try to take it apart and see what Chip and sensor there really is inside and how much it is worth. I did not make enough research, which I normally do but in this case it was spontaneous, because I thought I will buy the best camera on the market. The cheap holder for the camera also is not worth a penny. Stay away from it I would love to return that product and get a refund.