Just got my camera. It crashes! DO NOT BUY if you need it working!
Response from LuminaFeb 18, 2022
Hi DM DM,
We are sorry to hear about your unpleasant experience and appreciate your time to leave the product review.
Our development team aims to release an update for Windows / Mac soon. Rest assured that this is not the experience we would like our customers to have.
Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
BS
Bill S.
Refund promised, then ghosted
Expected: took longer than planned to arrive (no big deal)
Unexpected: the quality was nothing like what is shown on the website/indiegogo campaign
Criminal: I sent the camera back, was promised a refund, 2+ weeks later, it hasn't arrived. I was told it was imminent. Now they're not responding to emails.
DO NOT BUY THIS PRODUCT
Response from LuminaFeb 18, 2022
Dear Bill,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
Your refund request has been proceeded on Feb 17, it may take 5 - 10 business days to reflect on your bank account. We apologize for the delayed response due to we received a high volume of inquiries and we had reduced hour for Lunar New Year.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
TB
Tommaso B.
Just get a Logitech
I regret not going for the obvious Logitech cam or sticking with Macbook's built-in camera.
- Video comes out very weirdly photoshopped, the demo on the website is far from what I got
- Delivery time is terrible, took a month instead of one day
- Price is not great + import tax (50 EUR for me)
- You need to install buggy beta software
MK
Mompreneur K.
Don't buy this if you are thinking too!
Don't buy this if you are thinking too! I was conned by the shiny Indiegogo ads about Lumina 4k webcam and paid for it in August 2021,(Contribution ID
2557) and was told it would be shipped in Oct/ Nov 21. I got a tracking number in 1st week of December 2021, but the tracking was invalid up till end of January.
After sending numberous request to lumina support team, they admitted the item was not sent to me , but when I asked for a refund, they remained silent and did not bother to reply my 10 email request sent .
Indiegogo support has replied me that they cannot refund me and ask me to contact Lumina.
(Problem remained unsolved up till today)
Do yourself a favour, and stay away from Lumina company with horrible customer service and cheats customers of their money.
Companies like Indiegogo should thoroughly scan through who they feature and not support scammers like Lumina.
Help me guys : by sharing this post to any of your friends who are thinking to purchase, so they don't get conned !
Response from LuminaFeb 18, 2022
Updated Response - Feb 21, 2022
Dear Mompreneur,
We have responded with your refund request on 1/29, 2/8, and 2/14. Could you please help to check your spam mailbox if you could find those responses. Thank you again for reaching out to us.
Best,
Lumina Support Team
-----------------------------------------------------------------------------------------------
Dear Mompreneur,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further.
We apologize for the delayed response due to we received a high volume of inquiries and we had reduced hour for Lunar New Year.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
CD
CD
Do not buy this no matter how pretty it looks!
Same negative experience as most other actual buyers. It's all a fake. My computer won't even let me download the app the camera supposedly needs to do any of what was promised because it's says it's a fraudulent site. They've mimicked Apple's packaging to make you think you're getting something high-end but it's a total piece of crap. DO NOT BUY THIS!
Response from LuminaFeb 11, 2022
Dear CD,
First of all, we apologize for the inconvenience caused thus far and we appreciate you for taking the time to leave this review. We regret to hear about your unpleasant experience with your previous booking.
In regards, we are unable to track your booking from the review thus we appreciate it if you can reach out to us via [email protected] to provide us with the order number for us to assist you further.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
CN
Chris N.
Beyond frustrated
I am so beyond frustrated with my experience of Lumina. The camera had such promise, but it hasn't lived up to the promise.
When my camera arrived it didn't function at all. It would stall after 2 seconds every time.
I contacted support and the response was relatively quick. They asked me a number of questions and asked me to try a bunch of things. I did that and nothing worked. They then wanted me to record a video showing what happened. I did that and nothing helped.
Finally, they agreed that the unit didn't work and that it needed to be replaced. However, they said they couldn't pay for shipping if it was over $10USD. Also, they didn't have a shipper and I would need to do it myself.
I've sent follow up questions now THREE times in the last month and I'm getting no responses. I send a request for an update each week and NOTHING.
I get that a product like this can have some problems, but you have to make up for that with good service and the service has been AWFUL.
Response from LuminaFeb 11, 2022
Hi Chris,
We are sorry to hear about your unpleasant experience and appreciate your time to leave the product review.
We apologize for the delayed response due to we received a high volume of inquiries and we had reduced hour for Lunar New Year.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
DS
Damien S.
Hardware seems ok but still waiting on…
Hardware seems ok but still waiting on something more than the most basic Windows software. As the software stands today, the product is unfinished. At this stage I'm wishing I'd bought a Logitech BRIO instead.
Response from LuminaFeb 11, 2022
Hi Damien,
We are sorry to hear about your unpleasant experience and appreciate your time to leave the product review.
Our development team aims to release an update for Windows / Mac soon. Rest assured that this is not the experience we would like our customers to have.
Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
BT
Brandon 偉國 T.
TOTAL DISAPPOINTMENT!
I was one of the contributor for Lumina, bought the camera at $180, with an indicated delivery date of Sept. And it's now end of January, and I have not yet receive the camera.
I can't comment on how great/lousy the camera quality is, because I haven't received it after waiting for 5 months. But I can certainly say their ability to deliver the product is complete CRAP! TOTAL DISAPPOINTMENT!!
Response from LuminaFeb 11, 2022
Hi Brandon,
We are sorry to hear about your unpleasant experience and appreciate your time to leave the product review.
We apologize for the delay in shipping. we have noticed the delay for some of the SG orders, and we are working closely with our logistics partner to track and push couriers on the issue.
Rest assured that this is not the experience we would like our customers to have. Once again, we appreciate your valuable feedback and we hope to better serve you in the future to come.
Best,
Lumina Support Team
