GetlabsReviews of getlabs.com

Lateash was very nice and professional. We had a great conversation and I barely felt it when you took my blood samples.

DO NOT USE THIS COMPANY! Took my labs and 8 days later—still nothing. There’s no way to speak to a real person; you’re stuck with a useless chatbot or canned email responses. They claim my labs were delivered, yet Labcorp has no record, there’s no claim with my insurance, and they refuse to provide any real information. To make it worse, they won’t issue a refund, so now I’m disputing the charge with my credit card. Hands down, the WORST company I’ve ever dealt with. UPDATE: They are also liars since they claim my specimens were delivered and results were sent to my Doctor. I spoke with my doctor's office, LabCorp, insurance, and all have verified that no labs were received nor results

Easy to schedule and accessible for my 84 yr. old mother

I really appreciate the updates about the time the nurse would arrive. She was on time and she was very nice. It was a super fast process and in the comfort of my own home so I didn't need to stop work to go somewhere. Very convenient!

I am not able to drive right now due to an injury. Getlabs was convenient since they came to my home. It was less stressful not having to go in to an office. The tech Lataisha was so nice and didn’t hurt me when she drew blood. Loved her!

I would give zero stars if I could. I scheduled an appointment online , received confirmation and two reminder emails and then the phlebotomist never showed up in the two hour window that I was scheduled for. I couldn't get anyone on the phone or the virtual chat to find out why no one ever showed up. 25 minutes after my appointment I received a phone call that they were running behind at that someone was headed out to my city. I was already almost all the way to work. I asked for a refund and was told that I would have to go in and cancel the appointment, to which I told them that was ridiculous and I was going to file a complaint against them with the BBB. This is terrible customer service! I did get an email saying that my appointment was canceled and that I could expect a refund in 5- 10 business days, also ridiculous, there is no reason a refund should take that long to post. I wish I had read the Yelp reviews before booking with this company, what an awful experience! Now I still have to book with someone else, further delaying the processing and results of the blood work I need done. In response to the Getlabs response, I didn't hear from them until 7:25 am after I had already reached out to them via online chat, which was off line and I had to wait for a follow up response. Running late and notifying a customer is one thing, but that never happened. Again I scheduled an appointment with a 2 hour window!!!!! Waited for 2 hours for someone to arrive and contacted the virtual chat at 7:01 am to which I did not receive a response until 7:25 am that they were running behind and someone was headed to my city. If you choose to book an appointment with them, block off an entire day, because you will likely need it!

Were easy to contact and very compassionate

It meets our needs as a caretaker to someone wheelchair bound. It also minimizes their exposure to illness etc. The individuals that have come to our home have been nice and appropriate.