GetlabsReviews of getlabs.com

It was very convenient. Rebecca was very professional and quick with the blood draw. She made me feel at ease and I was never uncomfortable.

Miriam was fantastic professional and gentle love coming to me not having to be with 50 others

While the mobile technician was professional and the draw itself was seamless, the administrative backend between LabCorp and GetLabs is a "black hole." Despite providing my insurance to both parties, my info vanished despite providing it to both companies at the time of registration. More concerningly, my lab appointment and order never appeared in the LabCorp portal, despite the initial request to schedule labs from LabCorp. How ironic. By law, patients must have access to results at the same time as their physician, yet I have no results from LabCorp - it's like I never had labs done. Both companies have been finger-pointing each other rather than solving the issue. This partnership lacks basic coordination and ignores the customer experience. I will not be using GetLabs again. If you value your time, transparency and billing accuracy, stay away from this "partnership". I won't be paying for "black hole" service. To be clear GetLabs asked for insurance to be uploaded and states they will provide it to LabCorp. Uploading it to both LabCorp and GetLabs was done. Both entities are a black hole in this regard. While I appreciate GetLabs reply, your agent specifically told me she saw my insurance in your system but for some reason she was unable to open it, and submitted a ticket to IT. The reality is the partner between GetLabs and Labcorp needs improvement. I’ve already reached out to GetLabs and accountability was avoided and issue not resolved. I made you aware that I would be writing a 1-start review and your response was nonchalant.

Fantastic experience! Cathy was punctual, professional and her skill is amazing! As someone who hates blood draws and needles she made it even fun in a way. No pain at all, super quick and overall amazing. I'll for sure repeat with her!

Nahomie was absolutely amazing! She was the most kind, compassionate, patient person. She also gave a very gentle and pain free blood draw. I can't recommend her and Getlabs enough. The entire process from scheduling to appointment was very easy.

It was very convenient and the provider, Sade, was very friendly and good at her job. I appreciated the heads up on timing for when to expect her. It all went very well.

Communication throughout, and fantastic, personal service. I've never used this company, but would strongly recommend it. If you should get lucky, and have Nilsa come to draw your blood or any other function, you will be in excellent hands.

Came 1 hour past the 2 hour window I'd been given with no explanation or warning or guidence prior to them coming. At no time during the window or afterwards was I given correct info about when or whether they'd be coming. Nor was there any opportunity to request such information. All they have is a long questionaire on their website to request someone to let me know if anyone would ever come. In desperation, I completed their form and what did I get? An automated "no response" email saying there was a delay and they'd be there by a certain time -- but that time had already long passed by the time I got the email! Finally, they come. THEY ARE GREAT. the guy taking blood was phenomenal. After the test, the evil people who designed their support process find another way to treat me in a dehumanizing confusing time-suck way. Apparently one of the tests came back incomplete. It wasn't too important, not something I'd have blood drawn for again. So I get a cryptic bot-created text message that instructs me to "contact them to let them know how I want them to contact me about my results." WTF? So I have no idea what they want but I JUMP THROUGH MORE HOOPS FOR THIS COMPANY. Again! I fill in a lengthy form with all my information. There's a space where it asks what the reason is for my contacting them! I say I don't know why! Then, for the very first time, an actual human being sends me an email with an actual human-written explanation: they offer "free" tests to get the one result that was missing before. I say no. So they sent me a text, made me go to their website and input all my data so that they could send me an email to offer me something I didn't want. In summary... it's an incredible useful and valuable service but... if there's even the slightest problem, you quickly find yourself in a kafkaesque, dehumanizing, badly communicated, badly designed support process with no access to a person and no way to call that left me feeling like I was of ZERO importance to this company. I'm using an alias to write this.