KeySmartONE OF THE MOST ADORED AND WIDELY-DISCUSSED PRODUCTSConstantly annoyed with thigh poke, key jingle, and damaged pants, Mike set out to design a solution to the bulky key ring. After months of prototyping, testing, and redesigning, KeySmart® was born.
KeySmart (getkeysmart.com) has 198 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Manufacturing · Lake Zurich, Illinois
Excellent
Manufacturing · Elgin, Illinois
Excellent
Manufacturing · Chicago, Illinois
Excellent
Manufacturing · Glendale Heights, Illinois
Excellent
198 approved reviews, newest moderated first
Walker R.
I had problems with the lock and they responded quickly with detailed instructions and video. My locks now work. Great feedback to my question
Response from KeySmartOct 6, 2025
Hi Walker, We’re happy to hear your issue was resolved and that the support team could help you get your locks working properly! Thanks for taking the time to share your experience. Kind regards The KeySmart Team
Kerem G.
I experienced a very good support throughout the delivery process - questions were answered in time and very friendly. Thanks again
Response from KeySmartOct 6, 2025
Hi Kerem, We’re so glad to hear that you had a great experience with our support team! Thank you for your kind words. We really appreciate you taking the time to share your feedback. Kind regards The KeySmart Team
Eric B.
I recently reached out to KeySmart support after my KeySmart X broke. From the very first reply, their team was prompt, friendly, and genuinely eager to help. They went above and beyond by offering me a choice of replacement models since my original KeySmart X was out of stock. I chose the Loop (just like the X, I love the design), and they shipped it out right away. Their team kept me informed every step of the way, was professional yet warm, and made the whole process smooth and stress-free. It’s rare these days to see a company honor their warranty so hassle-free. I’m impressed with both the quality of the support and how easy they made the replacement process. Truly excellent customer service! This wasn't my first KeySmart product and it won't be my last!
Response from KeySmartSep 29, 2025
Hi Eric, Thank you for your feedback, you've made our day! We're glad to hear that you've had a good experience with us! :) Kind regards, KeySmart Team
Phil
I received the TSA approved locks but was unable to get them to function. Customer service sent a video connection thet was clear and I was able to get the locks to work, and not worry about the hassle of returning them.
Response from KeySmartSep 29, 2025
Hello Phil, Thank you for sharing your experience. We're glad to hear that you've had a great experience with our customer service! Kind regards, KeySmart Team
Daniel
I really like the product. Quality feels really great, and assembly was easy. However, the shipping to Sweden was painfully slow. Weeks slower than the official estimate in the website. I can highly recommend the product, but it would be better to get it off Amazon, since Keysmart themself don't have a warehouse in Europe, and ship their items from China.
Response from KeySmartSep 29, 2025
Hello Daniel, Thank you very much for your review and feedback. We'll make sure to learn and improve our products and services even more. Warm regards, KeySmart Team
Kurt D.
Had a cable end connector go intermittent and was replaced. Thx Statik
Response from KeySmartSep 22, 2025
Hi Kurt, We’re glad to hear that we could get your connector replaced quickly! Thanks for sharing your experience, we’re always here if you need us again. Kind regards The KeySmart Team
Ed D.
I saw the ad on instagram and thought that this is a product that any traveler could use. I also thought: “Why didn’t someone make this before?” I ordered enough for myself and extras to give to friends and family. In my rush to order I failed to check the shipping address. ( it was incorrect). Initially panicking I noticed the very convenient- contact us button on the confirmation receipt. I promptly sent a request to have my order sent to my billing address on the confirmation receipt. It was a “Hail Mary” action on my part. To my pleasant surprise, a brave soul CAUGHT my pass and we scored a TOUCHDOWN!!! I am so so appreciative of this brave soul for catching my cry for help. I am looking forward to receiving my locks and excited to share them with others. MAHALO NUI LOA!!! With Much Respect and Admiration, Ed De Guzman
Response from KeySmartSep 22, 2025
Hi Ed, Thank you so much for sharing this amazing review! We’re thrilled to hear that our team was able to step in and get your order sorted out in time. We can’t wait for you to receive your locks and share them with your friends and family. Your kind words mean a lot to us, and we’ll be sure to share this with the team member who “caught the pass.” Thank you for your trust and support! Kind regards The KeySmart Team
DAVID W.
Tech support responded in a timely manner, were very knowledgable of their product, and resolved my issue quickly.
Response from KeySmartSep 22, 2025
Hi David, We’re happy to know our tech support team was able to assist you quickly and effectively! Thanks for taking the time to share your feedback. Kind regards The KeySmart Team