FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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First of all I hadn't received my first order when it said it was confirmed delivered. So I contacted via email and got in touch with Roy who responded promptly. And he was on it and got another one sent out. The confirm delivery showed up a few days late. I offered to return the next one with a return label but Matt said to keep it as their gift to me. Super nice prompt service prompt response when there was a problem with the delivery. Please all the way around. And the product is great and delivers what it says!
Thanks again Lorna
JR
Jessica R.
I love this product and the company is…
I love this product and the company is amazing. I canceled my subscription bc honestly I had to many. May was very helpful and did this for me.
KS
Karen Satterley E.
Thank you Mat and JeAnne for resolving…
Thank you Mat and JeAnne for resolving my issue with my new FurLife collar tag. I was really impressed when y'all responded so quickly to my email. My new collar is already on the way to me! Thanks again for great customer service.
Happy Independence Day! 🇺🇲
NT
Nicole T.
Quick timely response
Quick timely response
KH
Kim H.
Fast customer service
I ordered a new Furlife Pendant in the beginning of June. Put it on my dogs collar right away. I take my dog horseback riding all the time. On June 20th I noticed that the center of the pendant was gone, the part with the repellent. I sent an email to Furlife about replacing it. I received an email from Julia and Patrick within a few hours, on a Saturday!!
They asked for a picture, I sent them one. Within another few hours they let me know that a replacement would be sent out right away. I've never had this good of customer service with any company ever.
ST
Stacey
I sent a email and within the day the…
I sent a email and within the day the problem was fixed. Roy was a great help.
LC
Lori C.
DO NOT WASTE YOUR MONEY!
DO NOT WASTE YOUR MONEY!
Expensive products that DO NOT WORK! I purchased collars and ultrasonic tags for our 4 dogs and essential oil bracelets for my family. We captured a couple of ticks and they crawled all over the collar (it was less than 2 months old). Same with the very expensive bracelets for people. They were not affected by the ultrasonic tags at all.
The collars did not fit our Weimaraner, Black Lab or Great Pyrenees. Their answer was to buy 2 collars for each and connect them together. That's over $60/dog! We modified them ourselves but the effort was wasted since they didn't work anyway.
The ultrasonic tags could be heard by us and our dogs; the sound was very bothersome to the dogs.
The company refused to refund, period. Even my request to return 2 unopened cat collars was denied. Some of the items were past their 45 day return window but I wasn't aware of how ineffective they were until approximately 60 days after purchase.
Response from FurLife™Jul 1, 2026
Thank you for taking the time to share your experience. We're very sorry to hear that our products did not meet your expectations, and we appreciate the opportunity to address your concerns.
We understand how disappointing it must have been to feel that the collars, ultrasonic tags, and bracelets did not provide the protection you were hoping for. While many customers have positive experiences with our products, effectiveness can vary depending on factors such as the environment, parasite exposure, and individual circumstances.
We're also sorry to hear about the sizing difficulties you encountered with your larger dogs. We understand your frustration, and your feedback is valuable as we continue to evaluate our product range and sizing options.
Regarding the ultrasonic tags, they are designed to emit ultrasonic frequencies intended to deter pests, but sensitivity to these frequencies can vary between people and pets. We appreciate you sharing your experience, as this helps us continue improving our products.
With respect to our return policy, we understand your disappointment. Our return guidelines are intended to be applied consistently, but we're sorry that the outcome left you feeling unsupported.
We would appreciate the opportunity to review your case once more. Please contact our support team at [email protected] with your order details, and we'll be happy to take another look at your concerns and see what options may be available.
Thank you again for your feedback. We value every customer's experience and are committed to continually improving both our products and our service.
LC
Linda C.
I purchased these for all 3 of my dogs…
I purchased these for all 3 of my dogs and they are wonderful; plus, they are all natural.
