FurLife™Reviews of getfurlife.com

Response from FurLife™Apr 30, 2025

Thank you for taking the time to share your experience, and we're genuinely sorry to hear that our collar did not meet your expectations. Your feedback is important, and we understand how frustrating it must be to deal with ongoing tick issues despite consistent use. Our collars are formulated with natural ingredients and are designed to be effective over time, but we also recognize that every dog is different, and external factors can impact results. We're sorry to hear it didn’t work as intended for your pet. Regarding your refund experience, we want to sincerely apologize for any confusion. The partial refund offers you received were optional and meant to provide flexibility—they are not a requirement. As part of our money-back guarantee, you are absolutely entitled to a full refund with no return of the product necessary. Please just respond to our latest email and request the full refund—we’ll be happy to process it right away. We’re committed to standing behind our products and making things right for our customers. Thank you again for your feedback, and we hope to have the opportunity to regain your trust in the future.

Response from FurLife™Apr 30, 2025

Thank you for your detailed feedback and for giving our collars a try—we truly appreciate you wanting to explore a natural alternative for your dogs. We’re sorry to hear that the collars didn’t provide the results you were hoping for. Just to clarify, our collars are designed as a preventive solution, not a treatment for active infestations. If there were even a few fleas present when switching from Seresto, that could have contributed to the scratching and discomfort you noticed, as natural preventives typically take longer to build up effectiveness and don’t eliminate existing fleas. That said, we completely understand your decision to return to what has worked for your dogs in the past. Your pets' comfort and health always come first, and we're sorry that our product didn’t meet your needs in this case. If there's anything else we can do to support you or answer further questions, please don’t hesitate to reach out. We appreciate you giving our collars a try and wish you and your dogs all the best.

Response from FurLife™Apr 30, 2025

Thank you for your feedback, and we're truly sorry to hear about your dog's allergic reaction to the collar. Your pet's safety and well-being are incredibly important to us, and we completely understand your frustration. We also want to clarify that the refund percentages you were offered were part of optional resolutions—meant to give customers flexibility—but they are not conditions. You are absolutely entitled to a full refund per our money-back guarantee, and no return of the product is required. If you haven’t already, please simply respond to our most recent email confirming you’d like the full refund, and we will process it right away—no questions asked. There’s no need to accept any partial refund offers unless you choose to. We sincerely apologize for any confusion or inconvenience caused, and we appreciate you giving us the chance to make this right. Kind regards Marc

Response from FurLife™Apr 30, 2025

Thank you for your feedback, and we’re sorry to hear about your experience with our collar attachments. We completely understand how frustrating it is to not see the protection you expected, especially after using the product consistently. We take concerns like yours seriously and appreciate you bringing this to our attention. While we do offer a 100% satisfaction guarantee, it does apply within 30 days of delivery, as stated in our policy. Since your request came after that period, the purchase is unfortunately outside of the refund window. That said, our team offered suggestions not to sell more products, but to help guide you toward possible solutions that may work better based on your environment and needs. We’re always here to support our customers and want to make sure you feel heard and respected. If you have any further questions or need additional assistance, please don’t hesitate to reach out.

Response from FurLife™Apr 28, 2025

Hello John, Thank you for taking the time to share your feedback. We're truly sorry to hear about your disappointment and understand how frustrating this must be. We want to reassure you that we stand by our 30-day money-back guarantee. If you are within your guarantee period, please contact us directly at [email protected], and we will gladly process a full refund for you! 🙂 Customer satisfaction is extremely important to us, and we are committed to making this right. Thank you again for bringing this to our attention — we appreciate the opportunity to improve and hope to better serve you in the future. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Austin, Thank you for sharing your experience with us. We're very sorry to hear that the collar did not meet your expectations and that your dog is still experiencing issues with ticks. While many customers have had great success with our collars or pendants, we understand that every pet is different and results can vary. Your feedback is extremely valuable, and we take it seriously as we continue working to improve our products. Please contact us at [email protected] — if you are still within your 30-day money-back guarantee period, we will be happy to refund your purchase! 🙂 Thank you again for giving us a try, and we hope to have an opportunity to better serve you and your pet in the future. Kind regards Marc

Response from FurLife™Apr 28, 2025

Hello Neya, Thank you for taking the time to share your experience. We’re truly sorry to hear about the issues your dogs have faced, and we completely understand how upsetting this must be. The health and safety of pets is our absolute top priority. We want to clarify that while our collars are made with natural ingredients and are designed to repel pests, no product can offer 100% protection, especially in areas with high tick populations. Individual pets can also respond differently depending on their environment and sensitivity. We take your feedback very seriously and have already refunded your order in full, with no need for you to return the product. Please know that we are continuously working with our production teams to ensure the highest standards of safety and effectiveness. We truly appreciate you bringing this to our attention and hope your dogs are feeling better soon. If you have any further concerns or need assistance, feel free to reach out to us directly at [email protected]. Kind regards Marc