FurLife™Reviews of getfurlife.com

Response from FurLife™May 4, 2025

Thank you for your feedback, and we're truly sorry to hear about your dissatisfaction with your experience. We want to clarify that we do offer a 30-day money-back guarantee on our products, as part of our commitment to customer satisfaction. If you are within this window and not seeing the results you expected, you are absolutely eligible for a refund. We're sorry if there was any confusion or miscommunication around this policy. Please reach out to us directly at [email protected] so we can look into your order and make this right. Our team is here to help, and we’d appreciate the opportunity to resolve this matter for you. Thank you again for bringing this to our attention. Kind regards Marc

Response from FurLife™May 4, 2025

Thank you for your feedback, and we’re very sorry to hear about your experience. We understand how frustrating it must be to deal with ticks even after using a preventative product, and we apologize for the delay in shipping and the concern this has caused. While our collars are designed to provide ongoing protection using natural ingredients, it's important to note that no flea and tick product can guarantee 100% prevention—especially in areas with high tick populations. However, the collar should help reduce the number of ticks and their ability to stay attached. If ticks are still being found on your dogs shortly after applying the collar, it may be due to the adjustment period some pets require. The natural ingredients in our collars can take a few days to fully activate and disperse through the coat. That said, your satisfaction is very important to us. Please contact us at [email protected] so we can make this right. We also want to remind you that we offer a 30-day money-back guarantee and are happy to assist with a refund if you're within that window. Thank you again for sharing your experience—we genuinely appreciate your feedback and the opportunity to improve.

Response from FurLife™May 4, 2025

Hello John, Thank you for your feedback, and we’re sorry to hear about your recent experience. We understand how frustrating and concerning it is to find ticks after weeks of using a preventative product—especially when you’ve made the switch with hopes of finding a more affordable and natural alternative. Our collars are formulated with natural ingredients to provide gentle protection, but we recognize that in high-tick environments or during peak seasons, they may not offer the same level of defense as some chemical-based options like Seresto. While our collars are generally effective for many pets, we know they may not be the right fit for every household, particularly in areas with heavy tick activity. If you're not satisfied, please don’t hesitate to contact us at [email protected]. We’d be happy to assist you with a refund under our 30-day money-back guarantee. We truly appreciate you giving our product a try and hope we can help find a solution that works better for you and your pets.

Response from FurLife™May 4, 2025

Thank you for taking the time to share your experience, and we're genuinely sorry to hear that our product didn’t meet your expectations. We want to clarify that we do offer a 30-day money-back guarantee, and we aim to make that process as straightforward and fair as possible. We're sorry for any confusion caused during your refund request and if our response left you feeling misled. While we sometimes suggest giving the product more time or combining it with other items for best results, this is never meant to override your right to a full refund within the guarantee window. Based on what you’ve shared, it sounds like the refund you received did not meet your expectations—and we understand your frustration. Please reach out to us directly at [email protected] so we can take a closer look at your case and work toward a proper resolution. Your satisfaction is important to us, and we’d appreciate the opportunity to make this right.