Tony
I used the collar last year and it…
I used the collar last year and it worked GREAT. It shipped in 8 days. I ordered this year and after 18 days it has not shipped, there are no replies to emails, site posts or phone calls. I learned that China is involved in the FL supply chain. Unfortunately, with the current tariff war with China this may be the issue. FL would do better to be honest with their customers, instead of hiding, (in my opinion) this is a typical millennial and later generational ethic failure, its too bad that honesty is no longer a value- they will take a bigger hit on their business for their poor decision making. At the end of the day the tariffs are both necessary and more important.
Response from FurLife™Apr 28, 2025
Hello Tony, Thank you for taking the time to share your feedback. We’re glad to hear that you had a great experience with our product last year, and we’re sorry that your recent experience has been frustrating. We want to assure you that we ship all of our products from within the USA. We are not experiencing supply chain issues or delays due to tariffs. If your order has not shipped yet, we sincerely apologize for the delay and encourage you to contact us directly at [email protected] so we can personally assist you and resolve this as quickly as possible. We value honesty, transparency, and customer satisfaction, and your feedback is important to us as we continue to improve. Thank you again for bringing this to our attention — we are here to help and hope to get this sorted for you promptly. Kind regards Marc