FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 7, 2025

Thank you for sharing your experience, and we're truly sorry to hear that our flea and tick collar didn’t meet your expectations. We completely understand how upsetting it must be to see your dog still struggling with ticks despite using our product—especially after giving it a full month’s trial. Our collars are designed to offer reliable protection using 100% natural ingredients, but we also recognize that effectiveness can vary depending on your dog’s environment, activity level, and even individual sensitivity to the ingredients. Since your dog has light, short hair, we appreciate you noting that it’s easier to observe the issue—this kind of feedback helps us continue improving our products. While this collar may not have worked for your dog, we never want you to feel disappointed or let down. As part of our commitment to customer satisfaction, we’ve issued a full refund for your order—no return necessary. We genuinely appreciate you giving our product a try, and we hope you’ll consider giving us another chance in the future. If you have any questions or would like help exploring alternative solutions that may better suit your dog’s needs, please feel free to reach out to us directly. Wishing you and your pup all the best.

Response from FurLife™Jun 7, 2025

Thank you for your feedback, and we're truly sorry to hear about your experience. We want to start by assuring you that we take both product satisfaction and customer service very seriously. Our team is here to support you, and we regret that you felt let down — especially in regard to our money-back guarantee. We understand how frustrating that can be. Regarding your concern about the guarantee, we’d like to clarify that our 30-day money-back policy is only valid for 30 days after you received your order. That said, if there was any confusion or if your situation qualifies, we are more than willing to revisit your case to make things right. We also want to stress that we do not condone or tolerate threats against any member of our customer support team. Our team members are here to help and deserve to be treated with respect, just as we aim to treat every customer. Unfortunately, I cannot find your name in our system. Please reach out to us directly at [email protected] and ask for supervisor the Marc, so we can resolve this matter promptly and fairly. We’re committed to finding a solution and restoring your trust. Kind regards Marc