FurLife™Reviews of getfurlife.com

Response from FurLife™Jun 14, 2025

Thank you for sharing your feedback, and we're truly sorry to hear about your experience. We want to clarify a few important points regarding our process and product use. Our team only offers additional products when it seems there may be an active infestation rather than a preventative situation—this is to ensure your pet receives the most effective care, not to upsell unnecessarily. We understand how frustrating it can be when a product doesn’t meet expectations, especially when it involves the health and comfort of your pups. We're also very sorry if our communication during the refund process was not clear. That’s certainly not the experience we aim to provide. Please know that customer satisfaction is a priority for us, and we have already issued a full refund for your order with no return required. While it’s unfortunate that the products didn’t work as intended in your case, we appreciate your feedback and will use it to improve. If there’s anything else we can do to support you or clarify, please don’t hesitate to reach out to our team. Thank you again for giving us a try.

Response from FurLife™Jun 14, 2025

Thank you for taking the time to share your experience, and we're truly sorry to hear about the frustration you've encountered. We’d like to sincerely apologize for any confusion or inconvenience caused during your refund process. Our intention behind offering a partial refund upfront is simply to make the process as hassle-free as possible—especially for customers who prefer not to deal with returning the product. That offer is completely optional and can always be declined if you prefer to move forward with the full refund guaranteed by our policy. We’re sorry the collar didn’t work as expected for your pup, and we understand how disappointing that can be. Your feedback is very important to us and helps us continue to improve both our products and our customer experience. If there's anything else we can do to support you, please don’t hesitate to reach out.

Response from FurLife™Jun 14, 2025

Hi Linda, Thank you for your feedback, and we're truly sorry to hear that you're still finding ticks after using the collars—we understand how frustrating and concerning that must be, especially with seven dogs to care for. Our collars are designed primarily as a preventative solution, and in cases where there's an active infestation, they may need additional support to be fully effective. In situations like yours, we typically recommend pairing the collar with a fast-acting treatment initially to help eliminate existing ticks, while the collar continues to work as a long-term repellent. We’d love the opportunity to make this right. Please reach out to us at [email protected] so we can assist you further—whether that's discussing a full refund under our satisfaction guarantee or helping determine the best next steps to protect your pups. Thank you again for giving us a try, and for your commitment to your dogs' health.