FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I cannot say enough amazing things about Joan and Joey from Furlife! From the moment I placed my order, they went above and beyond to make sure everything went smoothly. When USPS unfortunately misdelivered my package, I was frustrated and stressed—but Joan and Joey stepped in immediately and made it right without hesitation.
They took care of everything with such kindness, urgency, and professionalism. It’s rare to find people who truly care about their customers the way they do. Not only did they ensure I received my package, but they stayed in constant communication and made me feel like a priority every step of the way.
Their dedication, compassion, and top-tier customer service are unmatched. If I could give them 100 stars, I would. Joan and Joey—thank you for being absolute rockstars and for turning a frustrating situation into a positive, heartwarming experience. Furlife is lucky to have you!
CS
Christie S.
Waste of Money, company has an "F" BBB rating
Waste of Money! I got suckered in by the advertising and positive reviews, but I should have looked deeper. Furlife has an "F" rating with the BBB.
The collars do not last past a couple of months once the citronella smell is gone. Their guarantee is only for 30 days after purchase, so only within the time frame the collars actually work.
For further information, my dogs did NOT have fleas or ticks when I started using the collars. I doubled up using both their tag and their collar to help combat ticks, but at 4 months into using these products my dogs are full of embedded ticks.
NOT an ethical company...
Response from FurLife™Jun 27, 2025
Thank you for your feedback, and we’re truly sorry to hear about your disappointing experience with our product and company.
We understand how frustrating it must be to feel that the collars did not provide the protection you expected, especially after using them consistently for several months. While many customers see positive results, we also recognize that effectiveness can vary based on factors such as location, dog activity level, and severity of tick exposure in your area. Your input is important, and we take it seriously.
Regarding the scent and duration: our collars are designed to release their active ingredients gradually, but natural oils like citronella can lose potency faster in certain climates or with frequent water exposure. This is why we recommend monitoring effectiveness over time and replacing collars earlier if needed.
As for our guarantee, we do offer a 30-day money-back window, which is in line with many similar pet product companies. However, we always want to do right by our customers. If you’re still within or near that window, or even slightly outside it, we’d like to make things right—please contact us directly at [email protected] so we can review your order and explore possible solutions.
We genuinely appreciate your feedback—it helps us improve, and we hope to earn back your trust in the future.
LR
Luray R.
Great Customer Service
Julia made my customer service request quick and easy. What a wonderful company!
DO
Darnell O.
Excellent Customer Service JULIA
Julia help me track down my furlife pink pendant. My tracking history only showed me my last shipment. She emailed me the information for tracking number gave me order number.VERY VERY HELPFUL
PB
Pamela B.
Billing
Julia helped me out so much she did a amazing job
ML
Matt L.
Very helpful and took care of my issue
Very helpful and took care of my issue
CL
CAROLE L.
I made a mistake on my order! HELP…
I was sending some products to my daughter fir her dog and i didn't realize I till after I ordered that I hadn't put the billing address as mine , it said sane address as my daughter! I panicked o tried to correct it, but wouldn't correct on my end. Joey assured me everything would be alright it would still get to the right destination. I was do relieved. I was I such a state of panic. As soon as Joey got I the line and reassured me everything was OK. I instanly calmed down. Thank you so much Joey ! Your a lifesaver ! Carole Lane
BH
Brian H.
Joan and the staff at FurLife are…
Joan and the staff at FurLife are excellent people to do business with. I had small issue and emailed them on a Sunday and they replied in under 30 minutes and had the issue resolved. That’s not found a lot these days and makes a repeat customer.
