FurLife™Reviews of getfurlife.com

4.44,791 reviews
Pet Stores
701 Tillery Street Unit 12, 2410, Austin, Texas

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FurLife™

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About FurLife™

FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.

FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: getfurlife.com
Website: getfurlife.com
Category: Pet Stores
Location: Austin, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 15% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About FurLife™

FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.

Also known as: getfurlife.com
Website: getfurlife.com
Category: Pet Stores
Location: Austin, Texas
Listed on Five Star Index: 2026

Jan

Oct 27, 2025

Did not work for us…

I really wanted to love this product but it did not work for us. When we first received the tag to put on the collar, it smelled strong, but after a few days, there was no smell at all, so I contacted customer service, thinking it was faulty. They sent me a new one, and then the same thing happened. Then.... my dog got fleas! Once there are fleas, it is SO hard to get rid of them, and I am not happy. This was an expensive mistake.

Response from FurLife™Jan 23, 2026

Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointing this has been, especially after you were really hoping the product would work for your dog. We understand your concern about the scent fading after a few days. Our tags are made with natural essential oils, and it’s common for the smell to become less noticeable to people over time as we quickly adjust to the scent, even though the active ingredients may still be present. That said, we know this can be confusing and understandably raise concerns about effectiveness. We’re also very sorry to hear that your dog ended up with fleas. We know how stressful and frustrating that can be, and we completely understand why this would leave you feeling upset. While our ingredients are generally safe and designed to help repel pests, results can vary depending on factors such as your environment, exposure level, and individual pet sensitivity. Your feedback is important to us, and we’d really like the chance to review your situation more closely and see how we can help. Please reach out to our support team at [email protected], and we’ll be happy to look into this further and work toward a solution. Thank you again for your honest feedback. We appreciate you bringing this to our attention.

FurLife™ reviews

4,791 approved reviews, newest moderated first

Linda M.
Oct 28, 2025
Great Customer Service
Julia is great customer service. I love Fur Life products and they really work!
Kelly
Oct 28, 2025
Mistake corrected:)
I sent an email to adjust my order, and Julia was so helpful; she corrected my mistake before my order shipped, and all is well. Thank you, Julia
Merri M.
Oct 27, 2025
Thank you customer service
I was horrified to find the oil element missing from the pendant I had received 2 days prior. Having a horrible tick season and I noticed the dog who lost hers was getting bitten. I panicked and sent an email to customer support. Joan responded almost immediately. I sent her a photo of the empty pendant and without hesitation ordered a replacement. I was so happy to see such a quick response and resolution. Very rare these days. I really appreciate the service Joan provided and hopefully will have the replacement soon. Thank you Joan and Fur Life.
Jan
Oct 27, 2025
Did not work for us…
I really wanted to love this product but it did not work for us. When we first received the tag to put on the collar, it smelled strong, but after a few days, there was no smell at all, so I contacted customer service, thinking it was faulty. They sent me a new one, and then the same thing happened. Then.... my dog got fleas! Once there are fleas, it is SO hard to get rid of them, and I am not happy. This was an expensive mistake.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience. We’re truly sorry to hear how disappointing this has been, especially after you were really hoping the product would work for your dog. We understand your concern about the scent fading after a few days. Our tags are made with natural essential oils, and it’s common for the smell to become less noticeable to people over time as we quickly adjust to the scent, even though the active ingredients may still be present. That said, we know this can be confusing and understandably raise concerns about effectiveness. We’re also very sorry to hear that your dog ended up with fleas. We know how stressful and frustrating that can be, and we completely understand why this would leave you feeling upset. While our ingredients are generally safe and designed to help repel pests, results can vary depending on factors such as your environment, exposure level, and individual pet sensitivity. Your feedback is important to us, and we’d really like the chance to review your situation more closely and see how we can help. Please reach out to our support team at [email protected], and we’ll be happy to look into this further and work toward a solution. Thank you again for your honest feedback. We appreciate you bringing this to our attention.
Debbie
Oct 27, 2025
Replacement of the flea and tick protector
So far I'm very happy with Patrick at Furlife for responding to my problem with the flea and tick protector. He was very fast at getting back to me. FURLIFE is sending me a new protector free of charge.
Marsha S.
Oct 26, 2025
I am delighted
I am delighted, and to be honest shocked!! by the the quick response to my inquiry. It speaks volumes about the integrity of your company and show you value your customers. A rare find in today’s world! Thank you so much, especially to Joan whose email set my worry at peace -my dog is my devoted companion, clearly Furlife and Joan understand!
ADA L.
Oct 26, 2025
Customer service outstanding 👏
Since my first order August 2025 I ordered my first 3 items. This month October 2025 I am ordering 2 more. Had problems with one and a costumer representative Joan helped. I have and will support your company. Joan was very helpful.
Robin M.
Oct 26, 2025
I had forgotten to put the discount…
I had forgotten to put the discount code out code when I ordered and I reached out to customer service and Joan got back to me right away and immediately took care of me. It’s hard to find that kind of service anymore😊

FurLife™Reviews of getfurlife.com

About FurLife™

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About FurLife™

About these reviews

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FurLife™ reviews

Great Customer Service

Mistake corrected:)

Thank you customer service

Did not work for us…

Replacement of the flea and tick protector

I am delighted

Customer service outstanding 👏

I had forgotten to put the discount…