FurLife™ – to provide natural products that promote the overall well-being of dogs. We believe that prevention is key when it comes to dogs' health. That's why we have carefully selected and formulated our products to help dogs maintain optimal health and avoid common health issues that could lead to costly vet bills in the future.
FurLife™ (getfurlife.com) has 4,791 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
getfurlife.com
Website
getfurlife.com
Category
Pet Stores
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 15% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Julia made it clear that there are fake sites out here
ME
Melony
I was excited to use this collar
I was excited to use this collar, but then found out that there was an ingredient that may be an irritant to my dog skin. They made it very easy for me to cancel my order and do a refund. I will purchase one of these in the future for any other pets that can wear this collar.
ST
Stephanie
She was wonderful and very helpful
She was wonderful and very helpful. Thank You 🙏🏻
AN
Andy
I ordered the wrong color product
I ordered the wrong color product, and Julia took care of it, no questions asked!
RA
Rana
I was have a problem to get my discard
I was have a problem to get my discard, but thanks God I got help From Julia.
she was more than helpful. I appreciate her help and understand my situation and she was solve all my problem.
thank you so much, Julia.💐
TS
Tammy S.
I was skeptical that something like…
I was skeptical that something like this could work but my groomer and vet recommended Furlife. I have two Goldendoodles and I contacted FurLife with questions and Patrick replied immediately and provided great customer service. We have been FurLife customers for a little over a year. I just adopted my third yes I said third doodle from a local shelter and the first thing I did was placed an order with FurLife. FurLife has it all, wonderful products great customer service and quick delivery. Thank you Patrick for all your help!
TS from Florida
AB
Amy B.
Ineffective product - Misleading Website
These pendants do not work. I ordered two of the 12 month pendants on 9/17/25 when I saw all the wonderful reviews and received them in the mail on 9/22/25. I had to go buy them collars since I only ever used harnesses for them so they officially started wearing these on 9/28. One of my dogs was diagnosed with epilepsy so we made the decision to stop monthly preventative chewables and go a natural route. However, after a couple of weeks I found fleas. I gave the product the benefit of doubt and decided to make them wear full time, indoors and outdoors rather than just when they were outside (website states they don’t have to wear indoors) and also gave them flea baths. However, when I noticed ticks too on 10/26, I contacted the company right away and was basically told there was nothing they can do because it’s been more than 30 days. Had I not given the product the benefit of doubt I could have returned these. It was a complete waste of money, time and resources! The website is misleading with the statement that it is the world’s most effective natural prevention for fleas and ticks. Their customer support will only blame you for the issues rather than stand by their own product. I reported this after 28 days of use but since it’s been 34 days since I received the product, they refuse to acknowledge their product is ineffective.
Response from FurLife™Jan 23, 2026
Thank you for taking the time to share your experience, and we’re truly sorry for the frustration this situation has caused.
We understand why you chose a natural flea and tick solution, especially considering your dog’s epilepsy, and we know how disappointing it is to discover fleas and ticks after giving the pendants time to work. Our pendants are made with natural ingredients and are designed to support flea and tick prevention, but effectiveness can vary depending on environmental conditions, regional parasite activity, and individual pet response. In areas with higher flea and tick pressure, additional preventative measures are often necessary.
We also regret that your interaction with our customer support left you feeling that your concerns were not fully acknowledged. That is not the experience we want for our customers.
Our policy is based on the delivery date of the order, which can be frustrating when customers allow extra time in good faith to evaluate a product’s effectiveness.
We take feedback like yours seriously and would appreciate the opportunity to review your case again. Please reach out to our support team at [email protected], and they will be happy to look into your situation further.
Thank you for your feedback. It helps us improve, and we wish you and your dogs the very best.
DN
Disabled Nation Disabled N.
This must be a joke does not work at…
This must be a joke does not work at all fleas are the same ticks will attach right under the pod don't waist your money cheap shampoo from Walmart does more good luck
Response from FurLife™Jan 23, 2026
Thank you for sharing your feedback. We’re truly sorry to hear how frustrated you are and understand why this experience has been so disappointing.
We never want customers to feel misled, and it’s clear that this product did not work for your pet or your environment. While our products are made with natural ingredients intended to help repel fleas and ticks, results can vary, and unfortunately they are not effective for every pet. If fleas and ticks are still attaching — especially near the pod — continuing use is not appropriate, and discontinuing the product is the right decision.
We also recognize your point about value. Pet protection is an important investment, and it’s frustrating when a product doesn’t deliver the results you expected. Your honest feedback is important to us.
If you’d like us to review your order or address any unresolved concerns, please contact our support team at [email protected]. We’re here to listen and assist where possible.
Thank you for taking the time to share your experience.
