FindsterReviews of getfindster.com

I had written a review about a month ago. I just want to update that I did receive a refund after I returned item at my own expense which was perfectly acceptable to me. Thank you.

Great thanks 😊

***UPDATE 22/04/2021. After much to-ing and fro-ing with Paypal, lack of meaningful response from the seller and no confirmation of the refund in my account, Paypal have reviewed the dispute and closed it in my favour. The refund has now been issued by Paypal. Thank goodness for buyer protection!*** ***Addendum 20/04/2021. At long last following a number of emails, “J” at Findster now confirms that a return to sender has been requested of UPS and the item is on its way back to Portugal. That said, I am still none the wiser on my refund status and “J” had the audacity to request I work collaboratively with her and remove my review! How about you work collaboratively with me on my refund instead...?!*** First of all, if I could give 0 stars, I would. However, for the purpose of this review and being able to ward off any potential customers, I will concede the requirement to provide a 1 star rating. If you’re considering buying from Findster - don’t! Why, I hear you ask? Well, read on... In the beginning, having read other reviews and conducted thorough research in the product, I was optimistic that my customer experience would be a positive one and was excited to own a Findster Duo+ as an innovative and cutting edge dog tracking device. I blissfully went ahead and ordered a Findster Duo+ on 20/03/2021 using Paypal as a payment method. An easy and painless process. Following the transaction, I received a confirmation email with a link to my order status. Delivery was expected 26/03/2021. Great!... or so I thought... On the 25/03/2021 I became worried when the order status had not been updated as despatched with a tracking reference and a new message presented itself in reference to an “inventory issue”. I sent a query email that same day. The 26th came and went with no sign of the device or any communication from Findster. I finally received a response to my email on 30/03/2021 that the order would be expected 02/04/2021 with a standard “apology”. It did not arrive. The online order status then changed to specify an expected delivery date of 30/03/2021 which was in the past, with no contact whatsoever from Findster. I emailed again (as they don’t have a telephone contact number) on 04/04/2021 with no response. Further contact attempted by webform on 06/04/2021, again with no response. I attempted to contact the seller through Paypal’s resolution centre, only to be given a copy of the order status link (which I already had). I escalated and raised a claim with Paypal for a non received item. Miraculously, the item was shown as being given a UPS consignment number and a ready for despatch status on escalating with Paypal. That said, I was wholly dissatisfied with my experience and having waited nearly 3 weeks with poor or nonexistent communication, my patience was expiring. The updated despatch was only as a result of my Paypal escalation. Due to my dissatisfaction and loss of confidence in Findster, I requested a cancellation and refund of the order. I was met by an email response querying my reasons for cancellation. After providing my reasons, I received no further communication or acknowledgment. My request for a refund was ignored. I have sent numerous other emails with no response. Keeping a close eye on the UPS tracking status, I was given a delivery date of 13/04/2021 and advised the item was in Portugal awaiting customs clearance. The 13/04/2021 came and went again with no delivery and the tracking page showing the item being processed for clearance still in Portugal. As of 14/04/2021 the status now simply shows “Delay” and to “check back tomorrow”. No updated ETA or even a hint that its on its way. I eventually got a response from Findster on 14/04/2021 only to advise that they no longer had the item and to wait until UPS ships it (again, providing the link I already had). No hint of an apology or reference to my refund request. I have requested a refund via Paypal but as the item in transit I am having to wait for a set time to pas before its classed as non delivery. So I am now 4 weeks on, have no tracker and Findster have my money and no prospect of resolution any time soon. Buyer beware - stay away from Findster!

I am thrilled to have found a tracking device that works without GPS signal!! I often hike with my dogs in remote areas, without map access. I no longer have to worry about losing a dog in the middle of nowhere! Thank you for the peace of mind! I did learn after purchase that I have to cancel the Findster Care, despite the fact that I did not order with Findster Care. This should be corrected!

Love the Findster can walk with peace of mind that I know where my Dobermann is at all times

The Findster duo I purchased started off uncertain. I had it for several weeks and the radar and tracking seemed off (radar did not work at all) I live in an area of thick deep woods and fields..my three dogs 2 Great Danes and a collie mix have a tendency to want to explore and we have had a couple of scares where we spent days and night looking for them..couple of days ago it happened. Turned my back and gone into the woods all 3. The petfinder duo quickly let me know the direction and the distance they were going and had them back within the hour!!! So relieved to know the exact direction and area they were going. Map and radar both worked fantastic. Best purchase I ever made!! Side note the duo did disconnect at one point but reconnected short time after! I recommend this highly!! And a fence is also being installed in the near future. Can never be to safe!!

I purchased the findster duo when it just was released. I liked the Idea of no monthly costs. The findster works fine. I accept that it has not the same range as a gsm tracker. But until now no problems with the range. Its range is enough for is. Why not 5 stars? The pet module needed replacement, I think that was to soon given the usage. After replacing that one, there were no updates possible on the guardian. I asked for help thru the app. I got soms tips and trics, but nothing worked. It turned out that my guardian module is too old to match the new pet module. Findster is sending me a new guardian module! That is a super solution and 5 star service.

The device is hit and miss as often disconnects while my dog is off lead exploring so not great at all!! Beware of automatic enrolment into the findster care membership. I've had money taken for this. Having to submit a claim through paypal as the company have used my card details from my purchase of the tracker. I requested a refund which they've ignored. Who needs a virtual vet??!! Such a shame as I had high hopes for this. A friend bought one and it died after getting wet....again no customer care so it went in the bin.