FindsterReviews of getfindster.com

We love our Findster! We spent quite a lot of time researching options, and went with Findster because we liked not having a monthly fee like so many other options have. I really like the tags and the App is easy to use. We have also gotten a kick out of having a vet available by chat - it has come in handy and saved us a couple trips! One of my tags dropped and got run over by a car, and Findster very kindly replaced the tag for us. A+ for customer service :) Would definitely buy again and recommend to our friends with other wanderlust-y dogs!

Hard to understand how to track dog

Easy to order. Delightful communication during dispatch and delivery. The devices were easy to set up and have worked well so far.

Purchased twice! Great and accurate but the following advance features would be nice; Camera on collar/ voice activation to talk to pet or people that come across pet/ longer battery/ and definitely smaller sleeker module for pet.

OK. Works perfect. At home in the backyard and in the country(cabin). I could see the dog on the tracker but not in line of sight, walking around a corner on the dirt road -COYOTE time . The dog and the coyote were close together, popped the coyote with rock.

Updated review from 5 star to 1 star: So the modules worked great as per the below review until one day the guardian module / unit you holds’ button got stuck. This prevented all use of the GPS system as you can no longer connect them to get accurate positioning. This is when my long struggle to return this item to Findster with DHL started… Findster were helpful and provided the return DHL pre-paid label to print off and the RMA and invoice documents, with a waybill. So I printed everything off, packaged up as instructed and dropped in my local DHL drop off point which was a 30 minute round trip in the car (January 2021). A week later I found this had been returned to sender (my family’s home as ordered it there for Christmas…) as the waybill had been ripped off by DHL shop owner… my mum returned this to me at her cost of £3.10 with Royal Mail. I contacted Findster who advised to re-send but they would need me to purchase the return shipping and gain a refund on my receipts as DHL were no longer posting to Portugal due to new Brexit regulations… I decided to wait until they had figured this out and kept the faulty module safe. I have now just tried to return this to Findster (July 2021) whereby I was requested to print everything off again and package, so I did… again! I was then told within 2 hours (just before I dropped off at the DHL Drop off point AGAIN) that it was the old label and a new one would need to be attached which they provided… back to the printer AGAIN. Dropped off with DHL 30 minute round trip AGAIN. Package has been returned this week with a note from DHL stating (invoice missing) I did not attach the invoice to the outside of the parcel as had no idea this was a thing (it is inside the parcel with the RMA, faulty module and other documents). Therefore I have now given up and refuse to waste my time emailing for a new label, packaging up and dropping off AGAIN, wasting my time and money (printing and packaging for a 6th time and dropping off with DHL for a 3rd time). It is now in the general waste bin for collection by someone who won’t return this to me! Talk about damaging the environment but if it’s good for Amazon it’s good for me! If you want any of the proof of this epic endeavour above to investigate please get in touch as I have all the evidence of my several attempts and recommend you raise this complaint with your DHL Contract manager, as they have not only cost you 2 lots of shipping for passing my parcel from the parcel shop to my door but cost me around 3 hours in wasted printing, emails and dropping off. I will only change this review if an apology from the DHL Contract manager for you is received. I don’t want vouchers this isn’t an appeal for anything other than GET YOUR RETURN SHIPPING SORTED SO OTHERS DON’T WASTE THEIR TIME LIKE I HAVE AND LESS MODULES GO DIRECTLY TO LANDFILL AFTER 3 MONTHS OF USE!!! Overall review in hindsight: Buy if you need a tracker as no subscription fees is great but god help you if you have a warranty issue after 3 months like me…! I probably wouldn’t buy now knowing what I know. There have been no new updates or integrations since I started using and they still have no voice control so always washing hands after touching module to put on cat before turning on, on the phone app. Original review: A really great product that gives peace of mind anytime your beloved pet goes out. I really like being able to look on the map and see my cats 🐈‍⬛ GPS location and see his adventures in real time without the cost of on-going subscription that other similar trackers have, so if you factor this in this pays for itself after 2 years and you still have a lifetime of use to enjoy. I would highly recommend this durable and easy to use product and the app is always being updated to give the best experience. Thank you! :-)

horrible and insulting customer service, the worst ever. they charged me for a monthly subscription without permission and refused to refund it. this took 30 emails and they never addressed what I was asking for and in the process insulted me by saying 'don't you know how to read' when in fact the agent never has read what I was asking for. Just sent me a label to return the product. I had to file a complaint with my credit card company to get the subscription refunded. Product does not work for what I need it for, real time tracking in the woods. 2 mins after I put it on, my dog took off after a deer and Findster could never find him or me. Sometimes the app does not locate one or both of us. When working, it updates tracking about every 20-30 seconds. Will not work in wooded areas. Findster pet module can get lost if dogs are playing Light weight, compact did not test if for range, the Whistle works a little better but cost more, Dogtra Pathfinder or Pathfinder Mini works perfectly, 2 sec GPS update, 9 mi range, but cost more, much bigger unit. response to Findster's 2/1/21 reply to this review: "you got mad for no reason." No, we merely asked, for the third time, if you would refund the $3.99 unauthorized charge, to which you replied "name removed" (Findster Technologies) Jan 22, 2021, 16:56 GMT Peggy, do you know how to read?" So, Findster does not thoroughly read customer emails like we don't exist, then to make matters worse, Findster rep says WE can't read then to rub salt in the wound, Findster rep posts in TRUST Pilot that we "got mad for no reason." So, Findster does not thoroughly read Trust Pilot reviews like we don't exist and trolls away, So, by the evidence, who doesn't know how to read??? So, Findster goes down the rabbit hole over $3.99 and after 30 emails they still haven't read our communication or comprehended anything and this trolling will drag on for years. 1/30/21 The Findster supervisor read all the emails and "apologize(d)" "the way she ("name removed") answered you was unacceptable" 2/1/21 Findster rep ("name removed") goes on Trust Pilot and insults us yet again It's only when something goes wrong, do you find out what a company is really about. In accordance with Trust Pilot guidelines, I have all of the original correspondence and can make it available as needed. UPDATES: On Feb 14 Findster claimed to Trust Pilot that I did not buy their product. This after they posted a reply here on Feb 1 acknowledging the purchase and refund of the subscription. I had to send the purchase receipt and I included all the emails we traded. So now this review is 'verified' by Trust Pilot. stay tuned-this will probably go on for years On March 6 Findster filed a request with Trust Pilot that I remove the name of the agent that has been hounding me. After 2 months they found something else to waste my time, about 20 hrs so far. Stay tuned here for the next update. On May 21 Findster filed a request with Trust Pilot that I edit my review. After 5 months they found something else to waste my time, about 21 hrs so far. I have had to ask Trust Pilot to step in and protect me from harassment. Now I have to go the police dept. to see what they can do. Maybe the Federal Trade Commission will help. Trust Pilot has been very professional and 'Trustworthy' in this matter, they don't cave in to pressure and intimidation to change reviews. Check back here for the next update.

We've been using Findster ever since our Jack Russell Freya was lost and found last spring. It's a great tool and peace of mind for sure. I like to check how much mileage she puts on in a day and it's been actually quite eye opening, in particular together with the map feature. Customer service has been excellent, in particular helping to synch her profile saving all her data when we had to replace the pet module (it did not break or get lost, Freya had chewed it up lol). The data is slow to load, but this might be the internet in our rural setting. Lately I find the km don't load properly or there's a days lag. I love the levels, daily goals and badges and am hooked, but I cannot find any explanations how Freya will get to the leaderboard or do I need to sign her up? Overall a great tool, does not replace proper training or the leash of course, but peace of mind and Freya never leaves home without it!