FindsterReviews of getfindster.com

Findster, pretty PLEASE, my dog Max and I need you to respond! Max is a 13yo Golden Retriever and the band that holds his tracker onto his collar has broken. I reached out to you via Facebook, Instagram and email weeks ago with no reply. I can't get into my account because of a password discrepancy, despite what I have listed in my records as the correct password. There is NO password reset function. I am seriously near tears because I need Max's tracker to ensure his safety when we go off lead hiking but i can't reach you for a replacement. I am seriously begging someone from your company to respond.

Love the actual tracker, however I lost the piece that attaches the GPS unit to my dogs collar shortly after starting to use it. Contacted support and they invoiced me $50 for 3 additional attachment pieces. No problem... except that this was 2 months ago now and my replacements still haven't even shipped. Customer support ghosting me. No phone number to get ahold of anyone. The GPS unit is utterly useless without the attachment pieces. Findster should include more than one of these pieces in your original order. EDIT: Customer Support finally wrote back after seeing this review. They explained that DHL forgot to grab my package and its been sitting in a corner of their warehouse the entire time... so not their fault I suppose, but the lack of acknowledging my emails until now still doesn't feel great. They are supposedly shipping them to me now. I will update this review again once I receive the package.

I still stand by my review but I will add that the company has returned my money they sent a prepared slip to be returned by a courier at no cost. They would like me to close my post down but I still stand by the fact that the product just doesn’t cut it. Facts are facts. More needs to be reviewed to make this product better. I have seen quite a few reviews that haven’t been good for the company. I am sorry for that but this is about showing the public that the product has problems. My dog went miss twice with the tracker on and I had no hope of finding him. It didn’t track him but instead said he was right next to me. Then another time when he was with me twice this happened it said he had wondered outside the save zone.

Updated review from 5 star to 1 star: So the modules worked great as per the below review until one day the guardian module / unit you holds’ button got stuck. This prevented all use of the GPS system as you can no longer connect them to get accurate positioning. This is when my long struggle to return this item to Findster with DHL started… Findster were helpful and provided the return DHL pre-paid label to print off and the RMA and invoice documents, with a waybill. So I printed everything off, packaged up as instructed and dropped in my local DHL drop off point which was a 30 minute round trip in the car (January 2021). A week later I found this had been returned to sender (my family’s home as ordered it there for Christmas…) as the waybill had been ripped off by DHL shop owner… my mum returned this to me at her cost of £3.10 with Royal Mail. I contacted Findster who advised to re-send but they would need me to purchase the return shipping and gain a refund on my receipts as DHL were no longer posting to Portugal due to new Brexit regulations… I decided to wait until they had figured this out and kept the faulty module safe. I have now just tried to return this to Findster (July 2021) whereby I was requested to print everything off again and package, so I did… again! I was then told within 2 hours (just before I dropped off at the DHL Drop off point AGAIN) that it was the old label and a new one would need to be attached which they provided… back to the printer AGAIN. Dropped off with DHL 30 minute round trip AGAIN. Package has been returned this week with a note from DHL stating (invoice missing) I did not attach the invoice to the outside of the parcel as had no idea this was a thing (it is inside the parcel with the RMA, faulty module and other documents). Therefore I have now given up and refuse to waste my time emailing for a new label, packaging up and dropping off AGAIN, wasting my time and money (printing and packaging for a 6th time and dropping off with DHL for a 3rd time). It is now in the general waste bin for collection by someone who won’t return this to me! Talk about damaging the environment but if it’s good for Amazon it’s good for me! If you want any of the proof of this epic endeavour above to investigate please get in touch as I have all the evidence of my several attempts and recommend you raise this complaint with your DHL Contract manager, as they have not only cost you 2 lots of shipping for passing my parcel from the parcel shop to my door but cost me around 3 hours in wasted printing, emails and dropping off. I will only change this review if an apology from the DHL Contract manager for you is received. I don’t want vouchers this isn’t an appeal for anything other than GET YOUR RETURN SHIPPING SORTED SO OTHERS DON’T WASTE THEIR TIME LIKE I HAVE AND LESS MODULES GO DIRECTLY TO LANDFILL AFTER 3 MONTHS OF USE!!! Overall review in hindsight: Buy if you need a tracker as no subscription fees is great but god help you if you have a warranty issue after 3 months like me…! I probably wouldn’t buy now knowing what I know. There have been no new updates or integrations since I started using and they still have no voice control so always washing hands after touching module to put on cat before turning on, on the phone app. Original review: A really great product that gives peace of mind anytime your beloved pet goes out. I really like being able to look on the map and see my cats 🐈‍⬛ GPS location and see his adventures in real time without the cost of on-going subscription that other similar trackers have, so if you factor this in this pays for itself after 2 years and you still have a lifetime of use to enjoy. I would highly recommend this durable and easy to use product and the app is always being updated to give the best experience. Thank you! :-)