Bnt CaseReviews of getcasely.com

Original order was for a case & matching charging power pod. They sent the incorrect case. I reached out via email, and based on photos I sent, they said the incorrect product was in the packaging and they’d send the correct case. They said to keep the incorrect case. All seemed fine - mistakes happen. Then the replacement arrived AND IT WAS THE SAME INCORRECT CASE. I emailed and asked them to send the correct one and said I’d happily send both incorrect cases back if they’d send a prepaid mailing label. They said I could choose a different case…I asked about a different case, and then they said I had to do a return. I had already tried to do a return and got an “order not found” message. I’ve just paid over $25 for a headache involving over 15 emails and no resolutions. I should have known better. So scammy.

I got my charger pod and case on my birthday, in February, I’ve used the pod couple of times. Then I stopped the pod for awhile. I’ve started using it Saturday, April 1st, And I was using it and I saw like burned spots. Around the back and the magnet also the button and around the sides of the pod and case. Idk if it’s a burn spot or if something orange brownish got on it.

Charged me 15 USD for shipping and the package has not arrived almost three weeks later. Been in contact with customer support, was entirely unhelpful. I have bought a new phone and I’m waiting for the new case to arrive before using it. Will definitely not be ordering at Casely again, expensive and too much hassle.

I like Casely, I've bought multiple phone cases from them over the years and have been happy with every one. Shipping speed is pretty quick, and they are a US-based company so no waiting a month with your tracking number on "shipping label created" while your order is drop-shipped from China lol. I do NOT recommend their airpod cases at all though. I had just bought a new set of airpod pros a couple months ago and bought the cute 80s squiggly line case from Casely for them. Loved it, cute as heck. But when I went to switch cases earlier tonight I found that it was hopelessly stuck on my airpods. No amount of wrenching, wiggling, or pulling could get it to budge. I tried every trick too- heat, cold, oil, slipping a card inbetween case & pods, using the charger to push the airpods out of the case- zero luck. I ended up having to cut the case off with an x-acto knife, scratching up my airpods and nearly severing a finger in the process. The phone cases are awesome but the airpod cases seriously need a redesign with a more flexible material.

I ordered an item and it included a free one (BOGO promotion.) The original case I ordered was not sent-another case was sent. I tried to exchange it but it could not be exchanged for the correct one. I then tried to return it and they are taking $12.05 in fees,1/4 of what I paid and it was their mistake. No one can solve this. If they fix it I will update this review but for now I think this company is horrible-even though the designs look good on the website. I even tried to exchange them again but the system is charging me 11.04 for the same items. Thoroughly disgusted-and I rarely do negative reviews. I think this company is very scammy.

My case is really cute and sturdy. I did have an issue in which it got all weird charging, but their customer service has truly been incredible. Based upon the reaction I got from them, I can tell my situation isn't the norm. They were friendly, accommodating, and quick with the solution. I'm really impressed.

I have been an exclusive user of Casely cases for like 3+ years. I have 6 cases for my iPhone 12 Pro Max. I’ve had them for my 6s+ and 8+ as well. I love them so much. I have never cracked a phone and I drop my phone all. the. time. It’s actually really bad how often I drop my phone. But today I was standing over the toilet and dropped my phone. Normally this would be when the story gets bad. But I am sitting here writing an amazing review for Casely because I caught my phone due to the amazing grippy sides of their cases. Thank you, Casely! I can never repay you. But I’ll buy 10 more cases! 😉

I ordered the wrong size & when I went to get a refund, I couldn’t even refund one of the cases! It was “exchange only”. I spent $34.71 on two cases and only got $9.65 back!!! I tried to exchange the other case and they were trying to charge me more money!!! I contacted customer service at one point, they were not helpful. What a rip off. Waste of money and I got no phone case out of it.