Darlene L.
Duplicate Order
I called to get help with a duplicate order that I inadvertently placed. The order was placed on the first and the next order was placed on the 2nd for the same exact product. I was told it was not a duplicate order however I was told if I would like to return it I would have to pay for the return shipping. Think things could have been done a little different because it's definitely a duplicate order when it's the exact same product ordered on the next day there's definitely a problem and I think it should be clear that return shipping is not covered when returning products. My customer interaction outside of this was very good. The other problem is my dog does not like the taste of the product at all, so I'm essentially stuck with a product I can't use. I had hoped it would work because I've seen a lot of the Instagram shorts on this product and it looked very promising. This is not to say that someone else's experience will be the same and I hope it's not but this is just my review for the product
Response from GetaurapetsSep 15, 2025
Hi Darlene, Thank you for your honest feedback. We understand the frustration with the duplicate order and the return shipping policy, and we’ll be reviewing how we can make this clearer for customers moving forward. We’re also sorry to hear your dog didn’t take to the taste — we know every pet can react differently. Your input helps us improve, and we appreciate you taking the time to share your experience. Warm regards, Allan from AuraPets