GetaurapetsReviews of getaurapets.com

Their customer service is awful! There IS NOT a contact phone number! You send an email and got no response. AND I cancelled my order and THEY STILl CHARGED ME!!! Quite the rip off!

Unfortunately, Aura Pets did not provide any noticeable benefit for my dog. In fact, he appeared to have a negative reaction after using the drops, and our veterinarian recommended that we discontinue use immediately. What has been even more frustrating is the company's "guaranteed money-back" policy. While they advertise a refund guarantee, actually obtaining a refund has been extremely difficult. I exchanged approximately 25 emails with customer service and followed every instruction they provided. I submitted photos, included all requested information in the return package (name, address, order number, order date, etc.), and returned two unopened bottles. Two months after the return was delivered, I contacted the company to check on the status of my refund. I provided the delivery date, tracking information, and even the name of the person who signed for the package. Despite supplying all requested documentation multiple times, I was told they were unable to track the return. To date, I have still not received my refund. Based on my experience, I cannot recommend this product. The drops did not work for my dog, and the refund process has been far more difficult and time-consuming than it should be.

This website is a using a subscription based model which is involving a sales funnel which leads many to purchase one time and forget to cancel. Keep Rebilling and rebilling. Making it very difficult to cancel. and rubbish products that you can find on AMAZON better. for 1/6th the price of theirs. Thanks AuraPets!

Not only does this product not work after requesting a refund (which would indicate I don't want your product) they charged me for another order which has not arrived. Their claim is I didn't cancel my subscription. Then "Marvi" argued with me about the entire situation. I still haven't received the product or refund for the order they placed for me. I have escalated with Paypal. Save yourself the frustration and aggravation and don't buy this snake oil from these con-men.

I purchased the supplement based on the ingredients list on their website. A full ingredient list is posted. There is also a FAQ section, one of the FAQ is whether there are any fish derived ingredients in the formula, in which the answer is No, all omega's are sourced from flaxseed. The bottle I received has a completely different ingredient list and the 3rd ingredient is fish oil. I contacted the company about the discrepancy and was told "for you information, our website does not list the full ingredient panel of the supplement." Except it does, and screenshots were provided to them. It is equally concerning that they would intentionally omit an ingredient list. I was referred to the return policy, which contradicts the 90 day money back guarantee listed in multiple places on the website. The claim to offer a risk-free 90 day guarantee in which they will refund "every penny" and "no questions asked." I was given 2 options, I could pay for return shipping, they will evaluate the condition of the product and then process my refund. Or I could keep the product if I didn't want to deal with the hassle of returning it and be refunded 45% of the cost. I provided screenshots of these sections on their website. I could understand if someone changed their mind on the supplement, but the product was misrepresented and falsely advertised. I have asked for a free return shipping label and consistently been declined as that isn't their policy and they cannot change their policy. The reality of the situation is that pet parents are navigating health issues, allergies etc. We rely on companies to be clear and transparent. Thankfully, I looked at the ingredients before giving it to my dog.

I’m on my third order. I ordered another bottle, was offered another bottle at 1/2 price at checkout and accepted it. Got my confirmations emailed and then I received an updated confirmation and my order had changed. Charging me more money and not my original order. Contacted aurapets through their website email (as that’s the only way to communicate with them), and expressed my concern. Marvi (customer service) refuses to try and help or understand. Simply telling me “I’m a bit unclear why you reached out again without excepting our previous explanation. There isn’t any issue with how your order was processed”. He never tried to help, walk me through what we could do. My choices were to accept it or cancel it. Ultimately “he” cancelled it. Worst customer service ever. I simply wanted to understand how this happened. Not sure it was even helping my senior dog, but was willing to keep trying as I will do anything to help him. Also, first batch was an orange color and watery, second batch was a cream color and thick.

Do not buy this product I have and seen no improvement in my dogs vision so now raising my rights under the free 90 days return they advertise and I’m been fobbed off - They want you to use the product to improve your dogs vision but then saying a full refund is only issued if not used - erm how can you see if it works with your dog if it’s unused !! It’s not worked for my dog and therefore a waste of money I think this is a con this is there reply - As a reminder, our supplement is not provided as a free trial. The 90-day guarantee applies to customers who have not used the product. For a full refund, products must be returned in their original condition. Please include your name and order number inside the package for faster processing. Alternatively, if you do not qualify for a full return refund, we can offer a 45% refund to avoid additional hassle.

I’m not sure whether the product works or not… but they signed me up for a subscription… fine print? Continue to send product that I have not authorized. I hate companies that ship these subscriptions in on customers unknowingly…A when it comes really sorry way to do business. Joan Whitehead