AKKOReviews of getakko.com

My iPhone 12 pro max screen got broke which required a whole unit replacement. I have claimed Akko and they provided reimbursement as soon as I provided the receipt. During the whole process (which took around 2 days), Akko helped and responded to me promptly and they exceeded my expectations. I would personally highly recommend Akko. They are the best.

I've used AKKO for over 3 years now (2 crack screens & 1 water damaged) and I've been extremely pleased with their customer service and quick resolution. They are not like the other slow insurance companies that auto-denies your claims. I would highly recommend AKKO!!!

Claims process was extremely easy and the response time was amazingly fast. In fact, they were waiting on me and when I finally got all the documentation to them, they had the money sent out in less than an hour. The entire process was fantastic! Kudos to excellent claims service.

AKKO was an excellent choice for plan protection. I thought the claims process was to be a long, drawn out process, and that payout process was going to be an overall hassle. It was my first time filing a claim for my cell phone, and tablet which I used for work. The overall claims process was about 10 days from beginning to end. Customer service was very helpful, and it was an overall A+ experience. I’d recommend AKKO to all my friends and family; AKKO was definitely a nice alternative to AppleCare and other manufactured warranty products because sometimes they only offer limited support. I will certainly recommend AKKO. I received a prompt PayPal payment within 1 to 2 days after sending confirmation by Email and the business day. The email process was a bit slow, but customer support usually answered within the same business day. Overall a great experience. As an avid technology user; photographer; gamer; and audiophile AKKO really provided peace of mind to all of my electronics ranging from personal use to work. It’s safe to say I’m always covered in my plan for the unexpected. A+++++++

I made a claim 3 days ago because I dropped my my macbook. It was really easy and fast to make a claim. They reached out to me the same day and transfered me to repair shop 5 mins away from my home to get diagnostic test. They did the necessary work and deposited the funds to my account. It was so much faster than I expected. They are really fast, professional and helpful. They resolved my problem in 2 days. Great budget for students. The deductible is so much less than the other companies. I highly recommend. Don’t even waste your time with other companies. Fast, safe, secure. Getakko is the best insurance company!

I have been paying the monthly fee for years. I filed my first claim and they told me that it had to have been broken within 90 and 120 days of purchase. Are you kidding me? You dont cover anyone outside of a 30 days window? very convinient for you. What a scam.

Updated review (Dec 2nd 2021) I’m only editing this review because as a business owner I can appreciate when a company cares about their reputation and goes out of their way to fix issues that come up!! When this incident happened I immediately jumped online and started looking at reviews and seen others similar to my experience, that really ticked me off and my review was made there after! What I forgot to mention in my review was that there was a 30 day waiting period for coverage on theft (even tho I feel as though that was not communicated with me from the beginning or I somehow missed what hundreds of others will also miss in the sign up process, I’ve been assured that it’s being fixed) which SUCKS because you have absolutely ZERO control on when a criminal will come around (in my case I live downtown and over 130 cars were hit that night, 9 total in my underground garage, I had JUST signed up a week or so prior and kept putting off the hassle of insuring all my items and updating the portal with all the info, so the only thing I had insured during the sign up process was my MacBook because it was next to me and convenient. I played the “I’ll just do it later” game and it blew up in my face!) in my case the criminal came around, did over $4000 in damages (better updates after my initial review) I had to replace my leather seats that got cup up, my window brackets, the professional special UV ceramic tints (my child has seizures so is required to have them) the double sided window it self ($1600 just for that) the side panels (because they tried getting in with a tool from the side and completely destroyed my panels) IT WAS A MESS, I then had to pay a professional $250 to come clean the mess up and make the car safe for me and my kids glass free…. And this is NOT including everything they got from my car, I’m a full time traveler with residence in Wisconsin so I’m the “ignorant one” that leaves things in the car… a extra iPhone for traveling, my Apple Watch so it can charge for me the next day, my school & business stuff (Mac book, I pad, ton of business plans and layouts for my clients) THIS WAS JUST A MESS PERIOD!! I think in the heat of the moment my mind was telling me “excuse me, I’ve just taken over $5000 (before I even knew the cost of damages) in losses on a ton of stuff I didn’t get around to insuring and you won’t cover a little cheap MacBook 😏🙄 my MacBook was returned from a pawnshop undamaged so I was excited for that, the spare $200 I keep in the car for emergencies (for two years of traveling I was collecting those dollar coins, THAT HURT 😭😭 I Had about $75/$80 worth in the car) I’ll never get back, My backup spare for emergency iPhone XsMax they think is in a phone kiosk (awaiting update), My prescription coach sunglasses, my daughters diamond earrings (she took of at the ocean two weeks prior and forgot them in the car) my Apple Watch ALL GONE! None of it was insured with this company or another…. Definitely a life lesson to me that I apparently needed without even knowing I needed 😞 I learned from this situation to read all the Q&As prior because I can’t recall it anywhere on the sign up pages that coverage doesn’t start till after 30 days I also learned to not be lazy and get things done when it comes to insuring items weather I like it or not 😭 I’m not sure how good this company is as I have zero experience with them paying out a claim but I will say they have done a lot to make up for it and they CARE HARD CORE about their reputation and that makes me believe they are a company that is good…. When I get back from vacation I will decide weather or not I want to give them another chance In the meantime if you’re looking for an insurance company that actually cares about what their customers say in their reviews this is the company for you!! For that reason I’ve decided to change my review and give them a 3 star instead of a 1 even tho I’m not currently with them as a customer! If I decide to pick them up again I will update in a few months! Also note from my original comment: The reason I felt as though they were doing everything to deny the claim and jump me through hoops, is because instead of just telling me that it was not covered, I was asked for all kinds of receipts, proof of everything, police reports, proof of ownership (which I sent in), so I spent hours with Apple, a good 2 Hours I was looking through past bank statements as this was purchased with two different cards months prior, just so much. A MESS Original comment: DONT DO IT!!!! THEY DID EVERYTHING TO NOT PAY THE CLAIM I HAD ON MY COMPUTER!! Had police reports, $1600 in damage was done when my car was burglarized, I sent in proof of everything even video footage…. The claim was for such a small amount in compared to what I lost!!! They dragged me through so many hoops then refused to pay finding any reason not to!!! THIS COMPANY IS A SCAM DO NOT DO IT!!!!

Little slow but not bad better experience than with squaretrade.