AKKOReviews of getakko.com

READ MY POST TO AVOID DELAYS> (No # to call and messages can take days to respond. ) I am extremely upset having to wait this long for a repair. Initially I put in a claim in Sept. Cracked my screen. I thought it wasnt a big deal. Went through the claim process. I was hoping I could put in a claim, take it to the service center and they could take care of the paper work. I was wrong. It took days and weeks of communication, and then procedures to follow in order for the claim to be accepted. I am in January and still no completion. My claim went from cracked screen to now a dead phone. I went to a service center and they had to manually write an estimate with cost for a cracked screen. Why would I have to do this if they work with select service shops? Then my sons phone had the same issue, so i submitted a new claim. Once I submitted the estimate, they approved his phone and I had to wait until my son's phone was repaired. They approved the repair and sent me $300 to get it fixed, minus the deductible. I'm not sure why you are sending large amounts of payments with customers and not setting up accounts directly with the shops. Once that got submitted, i started on my phone. Now my phone turned off due to water in the phone. I was approved for full reimbursement to purchase a renewed phone from amazon Im waiting for a payout and they offered me $200 less than what I should be receiving. I messaged them on Wed to correct the price and its friday. Im sure this doesnt even make sense, but let me help you avoid my mistake. 1.put in a claim, 2. get an estimate at a local shop like batteries plus or Helpertech.3. submit estimate in claim. should be $29-$49 for new screen deductible. I'll be here waiting for a new phone.... UPDATE... Once I submitted a review, someone responded to my messages that I sent to the company. Unfortunately it took too long and people need to know the right way for your claims to be approved. I do appreciate the quick response, but please do better.

Everything looks great on the outside until I started asking questions about akko's lost mobile coverage before buying their phone insurance. Exchanged a few emails without getting a straight answer confirming they cover lost mobiles under their annual plan. The responses seemed deliberately vague about covering lost items so I rephrased the question in different ways to be very direct. Then the fourth response was the same as the first response. It was then I realized customer support was a bot and was never going to get the answer. Wasted only 10 minutes talking to it but glad I found out how frustrating their customer support will be. And that's when they need me more than I need them.

Pure headache dealing with these guys . I have filled my claim for almost 6 months, submitted my the police report , they are still playing games to pay for my lost items . DO NOT SIGN UP with them . Plus they take a long time to get back to you . WORST EXPERIENCE EVER !

Unfortunately my experience was not nearly as great as that described by others on this site. I can't comment on how they respond to a claim as I only had them about a week. I was trying to insure my brand new Galaxy Z Fold4 and followed their app's instructions for capturing screen images in a mirror as that is what they use to prove ownership and status. Unfortunately things were not that simple and I was soon corresponding with support. The largest issue is there seems to be no way to edit an added item so my new phone was in there per their app's instructions, which proved incorrect/incomplete as their support person was telling me with a Fold 4 I needed an additional image of the inner screen which their app didn't mention. No problem I think, I'll just edit my item and append a new image they need. Well there is no way to add to my phone which is not covered yet because they don't have everything they need yet and support's only offer is for me to delete and try again. I even sent along the image and my receipt to their people to edit my item for me. I know they can because they edited the purchase price previously. The support people really seem to be hit or miss. Some were good while others obviously didn't even read my updates. However even the good ones couldn't help me get my phone registered properly so this insurance was useless to me. Another reason I canceled in that first week is that I had purchased the full plus 25 electronic item coverage plan, but that too proved problematic as when I went to add my Lenovo Legion laptop to my list of covered items; I found that despite the Legion line being current and popular and mine only purchased in March, Akko has no record of this product line in their list of Lenovo laptop models. When asked the support people tell me some workaround to try... I'm thinking they should fix their lists and work to have the product registration process far more seamless. The simple fact is that after 5 days of purchasing their insurance and a half dozen emails back and forth, I still was not able to insure a thing with them and that really put me off. Update: So now I get a message telling me that unless I send my AKKO account number, phone number, and full name (the very same displayed on this site) that my review will be deleted. I did send it along but given my 5 days of email every day to AKKO, the fact that I just canceled and left this review an hour later the very same day and morning, and my name is displayed; you would think they would know who I am. Talk about making me feel even more like a number LOL