AKKOReviews of getakko.com

Response from AKKODec 19, 2025

Hi Allen, Thank you for taking the time to leave such a detailed and balanced review. We’re glad you found the app-based experience convenient, our communication helpful, and that your reimbursement was sent speedily to PayPal. It was our pleasure to make a one-time exception on your claim despite the device’s pre-existing condition as this was missed upon the initial review process which was a hiccup on our part! We really appreciate your honest feedback on where we can improve. Making the process for entering information and uploading documentation clearer and easier is something we’re actively working on. Your comments help us identify exactly where the app experience can be smoother. Thanks again for sharing your experience and for choosing AKKO.

Response from AKKODec 11, 2024

Hi Eva, Thank you for sharing your experience and for taking the time to provide us with your feedback. We sincerely apologize for the hassle you encountered during the claims process and understand how frustrating it can be when things aren’t as seamless as they should be. Your feedback is invaluable to us, and we’ll be taking it into account as we work to improve our app and overall process. Our goal is to make the claims experience as straightforward and convenient as possible for all our customers. We’re glad to hear that communication improved once you were in direct contact with our team, but we recognize there’s more we can do to streamline the earlier steps. Thank you again for bringing this to our attention—we appreciate your patience and understanding as we continue to enhance our services.

Response from AKKOSep 12, 2024

Hi there Rebecca, Thank you for your review and feedback! We want to clarify that "replacement cost" coverage is the standard way to determine the appropriate value for a payout within the protection and warranty industry. It's similar to how car insurance operates—when a vehicle is totaled, the payout reflects the cost to purchase an exact replacement at the present time, not the cost of a brand-new model. Most property tends to depreciate over time, so your brand-new Galaxy S10 you had purchased in 2020 for $800 will naturally have a lesser value in 2024. In the case of your claim, a replacement S10 cost $180 today, so that was the total reimbursement amount received. AKKO will never base the value of an item off of what used devices are being sold for by random individuals on a site like OfferUp or Craigslist. As part of our process, we assess an item's replacement value by researching excellent condition refurbished items of the same make, model, and color/specs from reputable sellers, such as Amazon and BackMarket. These platforms make sure to thoroughly inspect their devices before listing them and offer warranties to provide peace of mind in case of any unexpected technical issues. Should any customer have questions about their device value or the replacement process, our team is always available to assist!

Response from AKKOJul 15, 2024

The team at AKKO is currently working to resolve this issue with the customer. There was an issue with the verification of the repair numbers through Apple, which has since been resolved. For context, we looked up this diagnostic online and did not show as a verifiable Apple repair. However, after review, we were able to get the necessary information. We look forward to resolving this claim, and will waive the deductible here for the delays faced!