AKKOReviews of getakko.com

It’s a scam, they tell you the TV was not added to the plan after 3 months, it clearly says TV coverage is for 4 years. And they take a monthly 9.99 payment before the due date.

This company is a SCAM! I submitted a repair claim 2 months ago and they refuse to fulfill their contractual obligation to repair or replace the TV. There listed number is disconnected and the address is invalid. DO NOT TRUST AKKO with your hard earned money.

It’s been a week and all I have gotten are the run arounds and getting nowhere close to getting my phone repaired. First they needed a video with the device account number, then they wanted another video with the device serial number. Then they wanted another video with the device serial number but filmed from back side first. Then they said screw it let’s make you run around town but don’t get your phone fixed yet. Some sort of a joke people, don’t fall for it. Filing a complaint with the state

After having AppleCare for years I was truly surprised by how poor the service was when I tried to get an issue addressed with AKKO. My iPhone 15 screen became detached so I filed a claim. There were a series of requirements, including that I take the phone in to a local repair shop and ask them to write up a repair estimate. Ultimately the local shop reattached the screen for free. A month later, the phone failed completely. I contacted AKKO about filing a claim. They insisted that I could not file a claim until I obtained documentation of the repair work to address the previous issue (which they did nothing to address) so that they could tell the new issue wasn’t related to the previous issue. I’m guessing they will insist on another estimate when the new claim is filed, then lead me through more weeks of hoops. I regret paying for this insurance in advance and would never use this company again. Their service was so slow and complicated I had to buy another phone to maintain cell availability.

The company either a scam with large number of fake 5* reviews or they went out of business so be warned, you are not getting your phone repaired with them. Today marks a whole week since I have filed a claim, uploaded the video evidence, and sitting waiting for them to get back to me despite promising someone be in touch within 12 hours. Then finally someone answered me in the chat when I asked if anyone there, are they operational, but they only responded with the confirmation that they are and continued to ignore any claim update questions. So I don’t know what to call it.

We were required to use one of AKKO’s recommended repair companies to assess our dishwasher. This resulted in a significant diagnostic fee just to evaluate the issue, which was not an expected out-of-pocket cost. The repair estimate we received is nearly the same as purchasing a brand-new dishwasher, yet the proposed repair only comes with a 3-month warranty. In contrast, a new appliance would provide a much longer warranty and more reliable long-term value. While the appliance may be technically repairable, moving forward with a costly short-term fix does not seem like a practical or cost-effective solution. It’s also unclear why customers are responsible for diagnostic fees when required to use specific vendors. Overall, this process creates unnecessary expense without delivering a reasonable long-term resolution.

I have been paying phone insurance for from AKKO for my galaxy S8 phone since March of 2023 at a rate of about 7.00 per month. They claim that they will pay 75% of replacement cost for my old phone. Currently that phone is no longer manufactured. when I submitted my claim on my damaged phone they gave me a link to amazon for a replacement phone that was listed at 110.00 and gave me 27.00 for my damaged phone (cost of new phone - 75.00 deductable). I ordered a replacement s8 off of amazon. This phone was defective and i could not activate it or update it as it was so old even though it was listed on amazon as new it was not. What company would replace your old phone with a unit that cannot be replaced. If you offer insurance you should at least give you a phone that can actually be used. I shipped the phone back and will be forced to purchase a new phone. Why did i ever pay them for anything?

Trying to get someone to reply to help questions is the equivalent of speaking to a brick wall. I've been battling with these people to replace an irretrievable device since Monday this week. The agents are active most of the time but don't let that green dot fool you into believing assistance is just a quick DM away because it is not. Oh and here's the real kick in the groin is that they use a "id verification" service known as withpersona.com. Their Trustpilot review got 1.2 stars because despite using the highest quality scanned image of a valid government id, they NEVER are successful. So after getting past the first hurdle of getting one of AKKO's rep's to reply in a timely manner, if at all then you have the impossible task of having your "id verified" as they call it. It's now been a week since my phone has been gone and claim submitted. Make this right AKKO, you guys somehow have an excellent rating on this platform unfortunately for me that has NOT been my experience. I'm also posting this same review on the BBB website in hopes one of these will get their attention. Its claim #38559