AKKOReviews of getakko.com

They treat their customers like they value their business. So far I've had very good experience with them and the customer service

My screen was flickering after I dropped my cell phone. I filed the claim and it took 4 business days for the claim to get approved. During this timeframe, my screen started to malfunction, rendering my phone inoperable. I am a small business owner and its critical to have an operable phone. I ended up buying a new one while waiting for the claim to get approved. Very frustrating when you pay insurance for 2 years and when you need them it's poor service.

I have to say, this is probably the best and most affordable private cell phone insurance you can get. It’s simple, straightforward, and they work with you. It’s not complicated at all. The only drawback is that if you need to repair your phone, you’ll need to have some money set aside to pay for it upfront. Once you submit a picture of your receipt, they reimburse you the same day. At the end of the day, it’s a mild inconvenience that’s well worth it. I really appreciate this company for simplifying my phone insurance needs.

Cracked my phone screen, uploaded a video of the damage took a bit due to response times but that was within reasonable parameters. Only minor complaint is that uploading a video was difficult but going around into customer service for a manual review was pretty easy. I saved $500 in expenses after my deductible getting my z-fold five inner screen repaired. I would definitely recommend Akko for it's good customer service and helpfulness.

Quick and hassle-free claim resolution!

The upload was an issue, the upload portion would get stuck in the spinning mode. O soon discovered that mp4 video was what the system would accept.

Great service! Akko really has changed how much peace of mind I have when I’m traveling with my phone. It is super easy to file a claim, and the customer support is also fast, helpful and overall incredible.

I broke my phone and had been needing to replace the phone anyway. Not only did I come in and get the same phone but an upgraded version with more storage the same day. Granted I had to pay for the upgrade but it was one-hundred percent worth it!