AKKOReviews of getakko.com

They are really nice provider, I have to fix my phone two times and they did a great job

I recently had the pleasure of working with AKKO to handle a claim regarding an iPhone 12 battery, and I couldn't be more impressed with their service. From the start, the team made the entire process seamless and stress-free. AKKO's team is responsive, and they walk me through each step with ease. What stood out was their attention to detail and their commitment to ensuring that my issue was resolved swiftly. They arranged for our iPhone's battery replacement with minimal hassle, and the entire experience felt smooth and efficient from beginning to end. AKKO goes above and beyond to ensure my satisfaction. If you're looking for a reliable, customer-focused company that truly cares, I'd 100% recommend AKKO. -AQ

Very easy process….. Great service!!!!

My phone fell into water. Akko asked for pictures and video of the screen not working, which I provided. They then told me the phone's company (FIG) had shipping delays. I reached out to the company and they said it was not the case - there were no shipping delays. I forwarded this to Akko, and was told "They are not allowing us to access their system so we can't get you the phone now." This seems to be bogus - not true. I posted a complaint on BBB, and they responded that they would give me half the cost, or another option for a similar phone (which did not suit my needs). I rejected this. It has been FOUR WEEKS since the claim was filed. They have stopped answering my emails, and it seems as if they are trying to push me off and not send me a phone. It is really frustrating, as a phone is something that is usually needed asap. I am very upset, and considering my legal options. I do not trust Akko at all at this point. DO not trust. UPDATE: After posting this review, AKKO reached out to me. They sent me the full value of a new phone plus tax. The issue has now been resolved to my satisfaction.

been with Akko for a couple years and had smooth transactions with screen replacements. this was my first time where I needed a phone replacement and it was so much smoother than I expected. They provided the link to select a replacement and credited my PayPal account within 10 mins to pay for the replacement. I had my phone within 2 days (Amazon prime). Simple and easy.

The service was great and I had no issues during the claim process.

Very quick service and friendly staff! Worth it to get the insurance in case you break your screen again!

I’ve never had an issue with this company and I know insurance is a pain in the -. They’ve done very well in helping me getting my damaged phones replaced and are always eager to help.