AKKOReviews of getakko.com

I gave this company a 1.0 star rating as there is nothing lower to give this company. I'm very dissatisfied as I have been paying for 6 months and submitted device pics as instructed when I signed up. Last week after 6 months of paying, I received an email from AKKO that my devices were not covered because the pics didn't meet their requirements. I immediately began to resubmit pics and asked for a partial refund of premium which equaled 50% of what I had paid since I paid for 6 months not being covered as they stated. When I asked for a refund, they agreed to give me the 50% refund ONLY if I CANCEL my policy! Unbelievable solution to such a simple request! Can you imagine what you will face should you have a claim!!! Stay away from this company at all cost.

EDIT as of 2024/12/28 Extremely pleased with Akko finally making it right for their policyholders. I just received an email of the Akko team reconsidering my claim and have rightfully received the claims payout. Yes, it took more time and effort than I had anticipated but 5/5 star for Akko actually having real people responding despite the back and forth, I am just always grateful when companies still give enough care to reply to each customer. I am VERY satisfied and would still highly recommend Akko if you are with them for insurance reasons for your device. This is still a very good deal and yes, you will need to be very persistent and provide tons of documentation and logical explanations (all of which I did) and it did work out so 5/5 stars for Akko's final resolution for their policyholder/customer. THANK YOU, AKKO! ESPECIALLY MIA OF AKKO! YOU ARE A GEM. Formal complaint as of 2024/12/01 I am writing to formally lodge a complaint against AKKO LLC and their underwriter, Elite Risk Insurance Solutions, regarding the mishandling and denial of my insurance claim (#21618). The actions of these entities raise significant concerns about compliance with industry standards, consumer protection regulations, and ethical business practices. I hold an active AKKO membership, which includes coverage for mysterious disappearance, theft, and damage of enrolled devices. My claim involves a device that was misplaced and remains unrecoverable—a situation explicitly covered under AKKO’s policy terms. Despite fulfilling all requirements and adhering to the stipulations outlined in their terms, my claim has been repeatedly denied under dubious and shifting justifications. Key points: AKKO’s policy includes benefits for misplaced or unrecoverable equipment, subject to one claim per 12 months for mobile phones. My claim fully meets these criteria. AKKO has attempted to misclassify my claim as theft from an unattended vehicle to invoke a forced-entry requirement, which is irrelevant to my case. Despite my repeated corrections and clear documentation of the incident, AKKO has failed to evaluate the claim under the correct provision of their policy. AKKO has denied the claim without providing a legitimate, policy-based rationale, demonstrating bad faith and possible violations of consumer protection regulations. Violations and Concerns Bad Faith Handling of Claims: AKKO’s denial of my claim and refusal to properly classify it constitutes bad faith under insurance principles. Lack of Transparency: AKKO has failed to provide a clear, policy-based explanation for the denial, instead relying on misinterpretations and irrelevant provisions. Non-Compliance with Regulatory Standards: As AKKO’s policies are underwritten by Elite Risk Insurance Solutions, their practices are subject to regulatory scrutiny. Their mishandling of this claim raises concerns about compliance with applicable insurance regulations.

My VR headset stopped charging after I dropped it and Akko led me through the process of getting reimbursed and getting a replacement. Highly recommended for covering all of your devices!

I think process could be a little easier when done through the app. Wasn’t convenient that I had to use the app, a web browser, and email to create a claim as well as communicate with team members of Akko. Once it was approved it was all paid out of pocket and then reimbursed; again not ideal. Once I was in an email thread with Akko it was easier to get things going.

Honest, simple steps , smart people , highly recommended

Very helpful, quick response 👍 10/10

AKKO is a great device protection plan fast and simple I took my Samsung 22 Ultra to MR Mobile an authorize AKKO repair and I got my phone back next day no mail in no hassle I highly recommend AKKO

Fast and easy payout in multiple methods