AKKOReviews of getakko.com

My experience using this company has been great. It has added so much peace of mind to my travels and to my day-to-day life. If anything happens I know they got me covered

This insurance is so affordable, and so effective! I love having the option to pick which cell repair place I go to, and the low deductibles are great! I highly recommend it over other phone insurances I've used before!

Response was within 1 day and all claims (4 different, culminating in replacing my phone) were paid timely and in full.

What made the experience great was how long it took to get my phone fixed and money refunded back to me. It took two days for the whole process.

Really good service

I am a long time customer with Akko and dealing with claims as customer I know can be frustrated but not with Akko.

They take good care of you if you stick with them. Only issue I had was with evidence submissions. They don't tell you specifically what is wrong if they reject the evidence submission.

Trying to get someone to reply to help questions is the equivalent of speaking to a brick wall. I've been battling with these people to replace an irretrievable device since Monday this week. The agents are active most of the time but don't let that green dot fool you into believing assistance is just a quick DM away because it is not. Oh and here's the real kick in the groin is that they use a "id verification" service known as withpersona.com. Their Trustpilot review got 1.2 stars because despite using the highest quality scanned image of a valid government id, they NEVER are successful. So after getting past the first hurdle of getting one of AKKO's rep's to reply in a timely manner, if at all then you have the impossible task of having your "id verified" as they call it. It's now been a week since my phone has been gone and claim submitted. Make this right AKKO, you guys somehow have an excellent rating on this platform unfortunately for me that has NOT been my experience. I'm also posting this same review on the BBB website in hopes one of these will get their attention. Its claim #38559