TitancoreReviews of get-titancore.com

Response from TitancoreApr 12, 2026

Hi Laurence, We’re sorry to hear you feel disappointed with your pan and that it didn’t perform as expected on your first use. Our 26cm pan is made from Titanum, which is different from traditional coated nonstick cookware. It is designed to develop its nonstick performance over time through proper use and seasoning. If used on medium heat without this process, food can initially stick or burn more easily. Titanum can also react quickly to heat, so it’s important to use controlled temperatures and build up its natural patina gradually. For best results, we strongly recommend following our usage and seasoning guide here: 👉 https://get-titancore.com/pages/usage-tips 👉 https://www.facebook.com/reel/2794073487631159 These guides will help you achieve the intended nonstick performance and avoid common first-use issues. That said, we take all feedback seriously and would be happy to assist you further if you believe there may be a fault with your pan. Please reach out to our support team with your order details so we can help resolve this for you. Thank you for your feedback. Warm regards, The Titancore Team

Response from TitancoreApr 12, 2026

Hi Marvina, Thank you for sharing your feedback — we’re sorry to hear about your frustration with the experience. We completely understand how disappointing it is when an order takes longer than expected to arrive and when expectations about performance don’t feel met. Our team does not ignore refund requests, but in some cases we may ask for photos or usage details so we can properly assess what happened and help with either troubleshooting or a return under our policy. For cooking performance, many issues (like food sticking or residue) are usually related to heat level, oil type, or preheating method rather than a defect in the pan itself. We’ve put together simple guidance that helps customers get the best results here: https://get-titancore.com/pages/usage-tips You can also see a short demonstration and cooking guidance here: https://www.facebook.com/reel/2794073487631159 We’re genuinely sorry you feel let down by your experience. If you’d like, we’d still be happy to review your case properly and help find a resolution for your order. Warm regards, The Titancore Team

Response from TitancoreApr 12, 2026

Hi Johanne, Thank you so much for your kind feedback and for taking the time to share it. We’re really glad to hear you’re happy with the product, and we also appreciate your helpful suggestion. Including a printed leaflet with warranty details, cleaning instructions, and care do’s and don’ts is a great idea, and we completely understand how that would make the experience even better. We’ll pass this on to our team for review as we’re always looking for ways to improve both our products and packaging. Thanks again for your support — we truly appreciate it! Warm regards, The Titancore Team

Response from TitancoreApr 12, 2026

Hi Kathi, Thank you for your feedback and for sharing your experience. We’re sorry to hear the skillets arrived without instructions and that only one safety grip was included. That’s not what we aim for, and we understand how this would be frustrating when you’re trying to get set up. The skillets are fully induction compatible, so you should have no issues using them on your stove. Regarding the safety grip, both skillets should arrive with one, so we’d be happy to look into this and arrange a replacement if one is missing. You don’t need to put them through a dishwasher before first use—warm soapy water is perfectly fine. Please feel free to send us your order details so we can help resolve this quickly for you. Warm regards, The Titancore Team

Response from TitancoreApr 9, 2026

Hi there! 👋🏻 Thank you for sharing such a detailed review! 😊 We’re sorry to hear the delivery took longer than expected and that the packaging arrived damaged, but we truly appreciate your kind words about our customer service team — they’ll be happy to know they were able to assist you quickly. Regarding the pan staining, you’re absolutely right — allowing the pan to cool before washing helps protect the surface. With continued proper use and cleaning, these marks often fade over time. You may also find our care tips helpful here: https://get-titancore.com/pages/usage-tips We’re glad to hear you’re enjoying the cutting board overall! For the edges, lightly sanding them for a smoother finish can definitely make handling more comfortable. Your handyman’s idea sounds like a practical solution, and we’d love to hear how it turns out. Thank you again for your honest feedback and for continuing to use the products! 💛 Kind regards, The Titancore Team

Response from TitancoreApr 12, 2026

Hi Aneta, Sorry to hear this experience — that’s definitely not what we want for you. Egg sticking is usually linked to heat level, pan preheating, or a small amount of oil/fat not being used even on non-stick surfaces. You can also find more detailed guidance here: https://get-titancore.com/pages/usage-tips https://www.facebook.com/reel/2794073487631159 If you’d like, our support team can also review your cooking process and help troubleshoot further so you get the best performance from your pan. Warm regards, The Titancore Team

Response from TitancoreApr 9, 2026

Thank you so much for your kind words! 😊 We’re thrilled to hear you’re enjoying the products and truly appreciate your support. 🌟 Happy cooking! 🍳 Kind regards, The Titancore Team

Response from TitancoreApr 12, 2026

Hi Nas, We’re really sorry to hear about your experience and that you feel you haven’t received a timely response from our support team. That’s definitely not the level of service we aim to provide. Regarding your cooking experience, heat settings can vary significantly depending on hob type, pan size, and cookware material. Even on the lowest setting, some induction or powerful gas hobs can still generate higher-than-expected heat, which may affect performance if the pan is not fully preheated or if there’s no gradual heating process. We do have detailed usage guidance that may help improve results here: https://get-titancore.com/pages/usage-tips You may also find this quick demonstration helpful: https://www.facebook.com/reel/2794073487631159 We would still really like the opportunity to review your case properly and help resolve this with you. If you haven’t already, please reply directly to our support email with your order details so we can assist you further. Thank you for your feedback. Warm regards, The Titancore Team