TitancoreReviews of get-titancore.com

Response from TitancoreApr 22, 2026

Thank you for sharing your experience, and we’re sorry to hear about the issues you’ve encountered. We apologise for the delay in delivery, the missing handle, and the frustration this has caused. This is not the experience we aim to provide, and we understand how disappointing it must be. Regarding the handle assembly, we understand that this can be difficult for some customers, and we’re sorry it has created an inconvenience for you. We also hear your concerns about your past experiences with screw-on handles. We’d really like to help resolve this for you as quickly as possible. Please contact our support team directly at [email protected] , and they will assist you with the next steps and ensure this is handled properly for you. We appreciate your feedback and the opportunity to make this right. The TitanCore Team

Response from TitancoreApr 22, 2026

Thank you for taking the time to share your experience! We’re very sorry to hear about the initial issue with the handle, but we’re really pleased that our support team was able to resolve it quickly for you. That’s exactly the kind of service we aim to provide. It’s also wonderful to hear that you’re enjoying the quality, performance, and design of your TitanCore pan. Your kind words about both the products and the communication mean a lot to the team. We truly appreciate your trust, and we look forward to serving you again in the future! The TitanCore Team

Response from TitancoreApr 20, 2026

Sorry to hear about the issue and thank you for letting us know. That’s definitely not the experience we want you to have. We’ve already reached out to you via email so our support team can look into this and assist you further. Please check your inbox (and spam folder just in case), and reply there so we can resolve this for you as quickly as possible. We appreciate your patience and the opportunity to help. Thanks, The TitanCore Team

Response from TitancoreApr 19, 2026

Thank you for taking the time to share your experience — we truly appreciate it. We’re very sorry for the frustration and the silence you encountered after doing everything correctly on your end. We can confirm that your tracking details, proof of the Portugal return address, and parcel photo were received by our team. Your return is currently being coordinated with our Portugal returns facility to match the parcel with the tracking information you provided. In some cases, parcels arrive at the warehouse but are not immediately logged into the system, which can cause delays like this. Please be assured that your case is active and has been escalated for priority review. We’re committed to resolving this for you as quickly as possible and will follow through until it’s completed. Thank you again for your patience and for bringing this to our attention.

Response from TitancoreApr 9, 2026

Hi there! 👋 Thank you so much for sharing your experience with the Titancore pan! We’re thrilled to hear that it’s the most amazing pan you’ve ever used and that it arrived quickly — that means a lot to us. At Titancore, we strive to deliver high-quality cookware that makes cooking easier and more enjoyable, so your kind words truly made our day. If you ever need anything or have questions about your pan, we’re always here to help. Thanks again for choosing Titancore — we appreciate you! 💛 Warm regards, The Titancore Team

Response from TitancoreApr 12, 2026

Hi Joe, We’re very sorry to hear about the delay and understand how frustrating this experience has been, especially given the lack of clarity in the tracking updates. Your order is currently still in transit and has been delayed during the customs clearance process, which can sometimes cause tracking to appear inconsistent (for example, showing movement into U.S. customs without immediate onward updates). Unfortunately, this stage can take longer than expected and is outside of our direct control, but we absolutely understand how concerning it looks from your side. We also apologize that our support team hasn’t been able to provide the clarity or reassurance you needed so far. That’s not the experience we want for our customers. We have also sent you an email regarding your case, and we will continue to update you there as soon as we receive further information from the carrier. Thank you for your patience, and we’re truly sorry again for the inconvenience caused. Warm regards, The Titancore Team

Response from TitancoreApr 8, 2026

Hi, We are truly sorry to hear that you haven't received your order yet and for the frustration this has caused. We understand how concerning it is to feel left in the dark, especially when you have been waiting for a month. Please reach out to us directly at [email protected] with your order number. We want to investigate the status of your shipment immediately and ensure that this is resolved for you, whether that means tracking down your package or processing a full refund. Thank you for your patience, and we look forward to making this right. Greetings, TitanCore [email protected]

Response from TitancoreApr 12, 2026

Hi Julia, Hi, thank you for sharing your feedback. We’re sorry to hear about your experience with the chopping boards and that the edges were not as expected. We also regret the frustration caused by the back-and-forth regarding your refund request. This is not the level of service or product experience we aim to provide. We take your comments seriously and will pass this on to our quality and support teams for review. Thank you for taking the time to leave your review. Warm regards, The TitanCore Team