Nicara J.
Buyer beware
Buyer beware! Terrible customer service and unfair return policies. I never received one of my orders and had to fight for a refund. For my second order, I canceled it within their required 60-minute window with time-stamped proof, but their customer service failed to process it before shipping. Despite this being an operational error on their end, they are refusing to provide a pre-paid return shipping label and expecting me to pay out of pocket to send it back. Do not buy from this company!
Response from Get SeleneOct 16, 2026
Hi Nicara, we sincerely apologize that we weren't able to cancel your order in time before it was shipped. We understand how disappointing this experience has been, and we're truly sorry for the inconvenience it has caused. Upon reviewing your case, we can confirm that our team has already been in touch with you and that a full refund has been processed, **without requiring you to return the order**. We appreciate your patience and the opportunity to make things right. We're sorry again that your experience with us wasn't as smooth as it should have been. Your feedback is important to us, and we'll continue working to improve our processes and provide the care and support every customer deserves. We hope to have the opportunity to leave you with a much better impression of Selene in the future. — The Selene Team