Get SeleneReviews of get-selene.com

Response from Get SeleneJul 18, 2026

Hi Cristi, Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and completely understand how an unexpected charge can be frustrating. We'd like to clarify that our subscription is never intended to be a long-term commitment. Customers are free to cancel at any time before their next subscription order is generated, and once canceled, no future subscription orders will be processed. To help customers manage their subscription, reminder emails are sent before each upcoming order, and subscriptions can also be managed at any time through our customer portal. That said, we're genuinely sorry that this wasn't your experience. We'd appreciate the opportunity to review your order and see what happened. Please email us at [email protected] with your full name and order number, and we'll personally prioritize your case and work toward a fair resolution. We're glad to hear that you've been happy with the fountain itself, and we hope we'll have the opportunity to restore your confidence in Selene. -The Selene Team

Response from Get SeleneJul 18, 2026

Hi Brenda, Thank you for sharing your experience with us! We're so glad to hear that, despite the wait, your pets are enjoying their Selene fountains. With four dogs and three cats, it sounds like they're getting plenty of love and use! As for the fountain your cats are using, thank you for mentioning the hair buildup. Homes with cats, especially those with long-haired breeds or multiple pets, may require a little more frequent cleaning to prevent hair from collecting around the filter and pump. Regular rinsing of the filter and pump can help keep everything running smoothly. We truly appreciate your feedback, as it helps both us and other pet parents. Thank you for choosing Selene, and we hope all seven of your furry family members continue to enjoy fresh, filtered water! -The Selene Team

Response from Get SeleneJul 18, 2026

Hi Cindy, Thank you for sharing your experience! It's completely normal for some dogs to be a little cautious around something new, so we're delighted to hear that your Goldendoodle gave it a chance and now loves her Selene fountain. Seeing pets grow comfortable with fresh, flowing water is always wonderful, and we're so happy it's been a success for your girl. Thank you for choosing Selene and for taking the time to leave us a review. We truly appreciate your support! -The Selene Team

Response from Get SeleneJul 16, 2026

Hi Carol, Thank you for your wonderful review! We're so happy to hear that your dogs are enjoying their new Selene fountain. As for the filters, we generally recommend replacing them every 3–4 weeks, depending on the number of pets using the fountain and your local water quality. Regular filter changes help keep the water fresh and your fountain performing at its best. If you ever have any questions, we're always happy to help. Thank you again for choosing Selene, and we hope your pups continue enjoying their fresh, filtered water! -The Selene Team

Response from Get SeleneJul 16, 2026

Hi Simon, Your review gave us a smile, especially the "caveman" part! 😊 We're so glad your first online purchase turned out to be such a positive experience. It's wonderful to hear that your dog took to the fountain right away and is enjoying his fresh, flowing water. We can just picture him keeping one eye on the water spout while he drinks! We're also happy that the fountain has made things easier for you with less refilling, minimal maintenance, and a constant supply of fresh water. Thank you for placing your trust in Selene and for taking the time to share your story. Wishing you and your pup many happy, hydrated years ahead! -The Selene Team

Response from Get SeleneJul 16, 2026

Hi Diane, Thank you so much for the update! We're delighted that everything worked out and that your replacement fountain arrived safely. Most importantly, we're so happy to hear that StanLee is enjoying his new bowl! Thank you for giving us the opportunity to make things right. We truly appreciate your patience, your support, and your trust in Selene. Please give StanLee some extra love from all of us! -The Selene Team

Response from Get SeleneJul 16, 2026

Hi Maria, Wow, thank you so much for your thoughtful and detailed review. Your kind words truly mean a lot to our entire team. We're especially grateful that you took the time to highlight your experience with our customer support. While mistakes and unexpected situations can happen from time to time, we always strive to make things right, and we're delighted to hear that we were able to resolve everything to your satisfaction. We're also thrilled that you're enjoying your Wireless Selene Fountain and that it's been everything you were hoping for: quiet, easy to clean, and a great fit for your home. Thank you again for your trust, your patience, and for allowing us the opportunity to help. Reviews like yours inspire our team to keep delivering the best experience possible for every pet parent. Please give your furry friend some extra love from all of us! -The Selene Team

Response from Get SeleneJul 16, 2026

Hi Cheryl, Thank you for taking the time to share your experience! Every pet adjusts at their own pace, so we're delighted to hear that your boy eventually learned to trust his Selene fountain. It's wonderful to know that after giving it some time, he's now using it with confidence and without any issues. Thank you for your patience and for giving him the chance to get comfortable. We truly appreciate your support and hope he continues to enjoy fresh, flowing water every day! -The Selene Team