Matthew R.
Wrong updated order
Sent wrong order despite providing updated invoice on the same day as placing original order. After delivery, they responded that last minute changes cannot always be made. The problem is it was not a last minute change. I have not heard back from them in days. (Correction: They have responded to this review.) As you can see they responded. So everyone is clear, they did not recommend I cancel my order. Matter of fact, my order was placed on 4 Dec, I requested the correction on 4 Dec, they did not respond with anything other than an updated invoice with the requested updates, also on 4 Dec. When I notified them of the error upon delivery, that is when they claim that they couldn't guarantee the order could be updated. Now they are making claims about mentioning canceling the order in responding to my update request. That is FALSE. No where in their response was there a single mention of canceling. As retaliation to this review they deactivated my account. That is interesting as I have no plans on ordering anything else from them. It is not that I did not get what I ordered, rather how they have responded. I have all the email traffic for this transaction and I double checked it all. The first time they mention not being able to meet the update request was after delivery and I contacted them about the error. The first time they mention canceling the order was in their response to this review.
Response from Germanshop24Dec 20, 2020
Thank you for reviewing us. As we informed you right after your inquiry, an change may not be possible. You had the chance to cancel your order but did not reach out to us again.